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Technical Customer Service and Order Entry Representative
Fort Worth, TX 76155 US
Job Description
Company Profile:
Company known for its passion for technology and commitment to quality
In business over 50 years
Technical Customer Service and Order Entry Representative Role:
In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting and you will receive orders from various sources and you will ensure the accuracy and completion of all orders.
Process all incoming orders in the US as well as International through call in orders, faxed orders, orders received via the client’s website, and EDI orders.
Manage problematic EDI orders
Audit all orders for accuracy
Maintain accurate documentation and copy/file orders
Provide a professional and outstanding customer service experience through answering questions on pricing, order status, and order availability
Make outbound calls and respond via email to follow up on customer inquiries
Answer inbound calls and emails from customers and potential customers on service-related topics
Respond quickly and professionally to email inquiries
Responsible for processing Return Merchandise Authorizations
Technical Customer Service and Order Entry Representative Background Profile:
High School diploma or the equivalent
College degree and/or coursework is a plus
Bilingual in Spanish is a plus, but not required
2+ years’ experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues
2+ years’ experience working in an order department for a company and assisting customers with placing their orders, pricing questions, product questions, etc.
Excellent customer service skills
Trouble shooting experience is necessary
Excellent verbal and written communication skills
Experience in a mechanical or automotive industry is a plus, but not required
Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, help desk, etc.
Experience with MS Office Suite – specifically Word, Excel and Outlook
Strong data entry and typing skills – 50 WPM with 90% accuracy
No job hoppers will be considered – good tenue is a must
Ability to multi-task, provide excellent customer service, and calm a frustrated customer
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.
Features and Benefits of Client:
No waiting period for benefits – start on day of hire!
Medical, Dental and Vision Insurance
Paid Holidays
Paid Vacation – 10 days prorated/yr
Employer paid Life Insurance
401K with match
Discretionary annual bonus
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Leslie Nguyen
Executive Recruiter
Leslie Nguyen is an Executive Recruiter with a focus on Pharmacy Positions with Frontline Source Group. Leslie’s goal is to make a difference by finding the right opportunities for all her candidates to utilize their skills to their fullest potential. By focusing on maintaining great communication with her candidates, she wants to make sure the process is easy, simple, and stress-free.
Leslie’s area of Pharmacy specialization includes Certified Pharmacy Technicians, Pharmacist, Pharmacy Technician Trainee, Open Pharmacy, Closed Pharmacy, and Non-Retails Pharmacy as she is a Certified Pharmacy Tech herself.