Technical Customer Service Representative
Job Description
Company Profile:
Company known for its passion for technology and commitment to quality
In business over 50 years
Technical Customer Service Representative Role:
In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting.
Provide a professional, cheery, and exceptional customer service experience
Answer inbound calls and emails from customers and potential customers on service-related topics
Make outbound calls for follow up with customers
Respond quickly and professionally to email inquiries
Responsible for processing Return Merchandise Authorizations
Technical Customer Service Representative Background Profile:
High School diploma or the equivalent
2+ years’ experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues
Trouble shooting experience is necessary
Excellent verbal and written communication skills
Experience in a mechanical or automotive industry is a plus, but not required
Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, industrial tools/household hardware, etc.
Experience with MS Office Suite – specifically Word, Excel and Outlook
Strong data entry and typing skills
Ability to multi-task, provide excellent customer service, and calm a frustrated customer
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Emily Longsworth
Emily Longsworth is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!