Retention and Sales Specialist
Job Description
Company Profile:
Information and Business Services
New Office
Growing Company
In business over 15 years
Retention and Sales Specialist Role:
The Retention and Sales Specialist will focus on building and maintaining strong relationships with the membership base, ensuring satisfaction and supporting growth
Develop a deep understanding of membership benefits and effectively communicate the value of memberships across all levels through phone and email
Engage proactively with members contemplating cancellation address their concerns and offer personalized solutions and incentives to promote retention
Convert trial members into paid subscribers by emphasizing the long-term benefits and value of paid memberships
Handle inquiries from potential members via phone and email providing detailed information about membership options and assisting them through the application process
Keep up-to-date expertise on all membership benefits tiers and offers
Retention and Sales Specialist Background Profile:
Over 5 years of proven sales experience in a dynamic fast paced setting with a strong focus on retention
Exceptional phone and written communication skills in a professional environment
Strong background in sales and customer retention
Experience with subscription based business models highly preferred
Background in luxury travel lifestyle or high end service industries is a significant advantage
Proven experience working with executive level clients
Highly self driven with a strong work ethic and a results focused attitude
Excellent verbal and written communication skills comfortable with both email and phone for efficient problem solving
Ability to thrive both independently and as part of a fast paced team
Features and Benefits of Client:
Dental
Health
PTO
Vision
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Bill Kasko
Bill Kasko is President and CEO of Frontline Source Group, Inc which is headquartered in Dallas, Texas. Established in 2004 Frontline provides Contract, Direct Hire and Executive Search placements for Information Technology, Accounting/Finance, Oil/Gas, HR, Administrative/Clerical, Legal, Grocery, Aviation and C Level professional individuals. Frontline has grown from the original location in Dallas to 32 locations in the US. In 2007-2020 The Dallas Business Journal named Frontline the #1 Best Company to Work for and The Dallas Morning News Top 100 Places to work in 2014-2015.
In 2015, Bill was named Small Business CEO of the year in Dallas by the Dallas Morning News. Named to the Inc. 5000 in 2013, 2014, 2015, 2019, 2021 and 2022. Inc Best Workplaces in 2019, 2020 and 2021. Awarded #1 Best Staffing Firm to Work for by Staffing Industry Analysts 2014-2016 & 2020. Named finalist in The Best and Brightest Companies to Work For 2016. The SMU School of Business awarded the company the Dallas 100 award for being one of the fastest growing companies in Dallas 2008-2013 and 2019. 2008 the American Staffing Association Staffing Voice Award. Best of Staffing 2011 -2020 by CareerBuilder.com and Inavero based on reviews from Clients and Candidates. Bill also hosted the first all Employment Talk radio show weekly on CBS radio in Dallas and now hosts the popular podcast “People. Process. Service.” Prior to starting Frontline, Bill was the IT Division Director with Robert Half International and Sapphire Technologies.
Visit us at https://www.frontlinesourcegroup.com