Remote Client Intake Specialist
Job Description
Company Profile:
Law Firm
Remote
Remote Client Intake Specialist Role:
The Client Intake Specialist will be the first point of contact for individuals seeking legal help playing a vital role in guiding potential clients through the intake process with professionalism, empathy, and efficiency
Answer incoming phone calls and respond to emails, web, and chat inquiries from potential clients in a prompt and professional manner
Serve as the first point of contact for individuals seeking legal help, providing a courteous and empathetic experience
Gather detailed intake information to assess the nature of the inquiry and determine whether the individual is a good fit for the firm’s services
Draft and send clear, articulate, and empathetic email responses that align with the firm’s tone and communication standards
Route eligible leads to the appropriate attorney or team member based on practice area and availability
Schedule consultations and manage attorney calendars, ensuring accurate and conflict-free scheduling
Follow up with potential clients as needed to collect additional information or documents required for their case evaluation
Maintain accurate, organized, and confidential records of all communications, inquiries, and appointments in the firm’s CRM system
Collaborate closely with attorneys and administrative staff to ensure a smooth and professional onboarding experience for new clients
Monitor open inquiries and follow up on unresolved or pending matters to support timely client engagement
Remote Client Intake Specialist Profile
Genuine interest in law and the legal field
Previous experience in a law firm or legal setting a plusÂÂ
Ability to work remotely in a quiet, private environment with a reliable computer and internet connection
Strong interpersonal skills and enthusiasm for frequent communication via phone and email with potential clients
Proficient with computers and basic technology
Exceptional attention to detail
Excellent written communication, including grammar and spelling
Proficiency in a second language a plusÂÂ
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Medical
Dental
Vision
PTO
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Emily Longsworth
Emily Longsworth is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!