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Patient Financial Counselor

Irving, TX 75061

Posted: 12/26/2022 Employment Type: Contract Industry: Healthcare - Medical Job Number: 17784 Pay Rate: 20.00

Job Description

Are you an experienced Patient Financial Counselor looking to get to work quickly?  If so, we have a contract to possible hire opportunity with a growing company in Irving, TX.

Company Profile:
One of the largest medical practices in North Texas

Does your resume really present you as the best qualified candidate for the job?  Put your voice out there too!  We invite you to share your story and complete a quick video interview that will be done in less than 3 minutes. Please follow this link:

Patient Financial Counselor Role:
In this role, you will be responsible for insurance verification and eligibility, assessment of patient financial requirements and counseling patients on insurance benefits and co-payments
Obtains pre-authorization of services
Obtains and maintains accurate patient demographics
Serves as a resource to resolve special account issues and balances
You will perform the quality control function for patient accounts, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing
Responsibilities include generating weekly status reports, communication with multiple departments, monitoring accounts for proper documentation of third-party review notification, authorizations, insurance verifications, collection of deposits and self- pay balances, securing reimbursement methods of non-insured patients, computer update of accounts and the collection of verification of relevant patient data
Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
Performs insurance verification process on all third-party payers. Obtains initial and subsequent pre-authorization for services.
Re-verifies benefits and obtains authorization and/or referral as necessary.
Follows policy and procedures in regard to financial screening, arrangements and third-party demands
Verifies and assures all accounts are ready for billing with adequate supporting documentation, within the established time frames. 
Adjusts credits on patient accounts prior to services being rendered. 
Serves as support to patients and their family members to assure customers have access to all available funding, this involves; working with private as well as governmental agencies 
Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion
Initiates and completes applications for patients in need of Care Credit application requirements and installment agreements
Maintains daily contact with various departments including clinical department to assist the patient’s financial needs for services rendered. 
Provides outstanding customer service and sensitivity to patients and their families and is responsive to individual needs
Provides estimates for procedures to patients, physicians’ offices, and payers as requested
Contacts referring provider in a timely manner if the needed authorization is not initiated on scheduled accounts
Determines co-pay, share of costs and deductible status using information obtained during verification process

Patient Financial Counselor Background Profile:
High School diploma or equivalent 
Some college is preferred
2+ years’ experience in insurance plans, third party billing
Experience with processing a clean claim
Demonstrated experience in credit, collection and billing is required, preferably in a physician setting. 
Computer proficiency with medical system software and MS Office Suite
Ability to interpret billing manuals, insurance and/or other third-party coverage 
Understanding of the third-party review process 
Understanding of payer funding and authorization procedures to ensure payment 
Understanding of government/state payers, including eligibility factors 
Knowledge of medical and insurance terminology is required 
Excellent verbal and written communication skills
Strong customer service skills and patient interview techniques 
Ability to prioritize and work in a deadline driven environment
Detail oriented with strong problem-solving skills
Works well with little supervision

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Features and Benefits of Client:
Opportunity to participate in an outstanding benefits package!

Frontline Source Group is an Equal Opportunity Employer.  Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. 

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Job Requirements

financial counselor

Meet Your Recruiter

Colette Reinhardt

I am a Staffing Account Executive with over 10 years of experience in the staffing industry.  I am focused on building lasting relationships with clients by supporting them in their need to find top talent in a tight market.  I enjoy the personal connection with each client, getting to know them, understanding their positions, and helping them find top talent for their organization from a cultural fit as well as a skill fit.  I want every client I work with to feel that they have 100% of my attention and time, and that level of customer service is what I strive for daily.

At Frontline Source Group™, we specialize in providing high-quality temporary, temp-to-hire, and direct placement candidates in Technology/IT, Accounting, Finance, Administrative, Customer Service, Human Resources, Engineering and Oil & Gas.


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