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Law Firm IT Help Desk

Houston, TX 77056

Posted: 07/26/2023 Employment Type: Direct Hire Industry: Information Technology, Legal Job Number: 18301 Pay Rate: 60,000

Job Description

Our Houston Law Firm is seeking a 1-3 year Law Firm IT Help Desk Analyst for its very busy firm.  This role will be extremely busy and is 5 days in the office. The Analyst will be a member of the Information Technology Services team and will report to the Director of IT. We are seeking an IT professional with up to three years of experience in the legal industry. 

Law Firm Profile
3 Texas offices
Full-service law firm with 15 organized practice groups
150+ attorneys
Law Firm practices across a wide range of industries in local, global, and national markets
Professional team environment
Busy litigation environment

Law Firm IT Help Desk Role
Proficient with Microsoft Office software, including Word, Excel, and PowerPoint
Basic Understanding of Microsoft Networking (Light to Moderate AD Knowledge)
Understand the basics of how AD works i.e. domain structure/Users/Groups
Understand how AD Security Policies work
Knowledge with mapping a network drive and connect to a UNC path
Knowledge with setting security on folders/shares
Knowledge with networking basics (TCP/IPDNS)
Knowledge with installing stop/start services
Ability to read event logs
Knowledge with Windows Task Scheduler
Monitor ticketing system queue and reply to Tier 1 issues
Troubleshooting software and hardware issues to both remote and onsite personnel
Onboarding new users with new hardware and software
Ensure all IT equipment is tagged and, in the system
Responsible for equipment check-in, check-out (Projectors, Laptops)
Responsible for Anti-Virus software on client workstations
Patch management and network basics on troubleshooting
Refining images as new hardware/software is introduced
Maintaining software distribution
Upkeep of Conference room and end user phones
Assist clients in connecting to wireless and/or AV

Law Firm IT Help Desk Background
Must be able to lift equipment up to 30 pounds
Strong customer focus skills
Strong execution skills
Communicates effectively
Manages complexity
Manages ambiguity
Interpersonal savvy
Action oriented
Drives results
Optimizes work processes
Demonstrates self-awareness
Strong work ethic

Features and Benefits of Law Firm
Long-term disability
Short-term disability
Life insurance
Critical and Accidental Insurance
Identity Protection Services
HSA Employer Contribution

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.


Job Requirements

Troubleshooting software and hardware issues to both remote and onsite personnel, Onboarding new users with new hardware and software,
Ensure all IT equipment is tagged and, in the system

Meet Your Recruiter

Becky Campbell

Becky's areas of legal specialization include senior attorneys, associate attorneys, corporate attorneys, paralegals, and legal secretaries. More specifically, she has placed litigation attorneys, personal injury attorneys, corporate attorneys, intellectual property secretaries, litigation secretaries, and litigation paralegals among many other legal positions.

Becky has impeccable communication skills and is always on top of her game when talking to law firm partners, office managers, and high-profile candidates. Her laid-back personality makes it easy for her to connect and get along with all kinds of people. She has a witty sense of humor that always lightens the mood and makes conversation easy. Her wit coupled with her industrious spirit is what has made her a huge success in her career.

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