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Inside Sales Center Manager

Tomball, TX 77375

Posted: 09/04/2019 Employment Type: Direct Hire Industry: Managers Job Number: 14462

Inside Sales Center Manager
Are you driven, have strong leadership skills, and excellent customer relations experience?   If so, we have a great opportunity to work for an outstanding company in Tomball, TX as an Inside Sales Center Manager on a direct hire basis.

Company Profile:
Leader in helping homeowners make their home more beautiful
Company where hard work and great performance are recognized
Casual work environment and dress code
Great team environment

Inside Sales Center Manager Role:
In this role, you will be responsible for driving the sales team and building a “ results” driven work environment.
Manage team members who will be taking inbound and outbound calls, focusing on meeting and exceeding appointment setting goals via quality and capacity.
The goal of the department is to maximize the capture and retention of quality leads and appointments for the company through inbound calls and electronic inquiries, as well as making outbound warm calls on a follow up basis.
Establish KPI’ s to drive performance 
Responsible for motivating and training the inside sales staff and ensuring that processes are developed, evolved and consistently implemented.
Assist the sales team with calls at times and as needed
Responsible for recruitment of inside sales center representatives including recruiting, screening and hiring qualified candidates
Manage the inside sales representatives shift schedule to optimize staffing levels
Analyze trends and results, recommend corrective actions and ways to maximize sales

Inside Sales Center Manager Background Profile:
Bachelor’ s degree in business is highly preferred
6+ years sales and marketing experience
2+ years’ experience in B2C (direct to homeowner)
4+ years managerial experience in a call center/inside sales center environment
Experience is current or very recent
Experience working in a high call volume call center
Experience hiring, training, script writing, developing and measuring performance against KPI’ s
The ideal candidate will come from a high call volume environment, have proven leadership ability, and can incentivize, nurture, and develop talent.
Experience working with all different levels of personnel and those from varying backgrounds
CRM experience – Salesforce is a plus
MS Office Suite
Ability to work non-traditional hours as needed (evenings and weekends) 
Strong decision-making skills demonstrating strategic business focus and the ability to present and sell ideas to senior management
Excellent analytical and problem-solving skills
Excellent presentation and writing skills

Features and Benefits of Client:
Medical, Dental and Vision
Paid Time Off (PTO)
401K with a match

Disclaimer:  Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
call center, manager

Emily Longsworth

Emily Longsworth works with Frontline Source Group as a Talent Executive who specializes in full-desk recruitment for clients and candidates across the country. Working nationwide allows her to truly understand what the job market is like, and she knows how to present her candidates’ skills to be in the most competitive position going into interviews. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search! Connect with her today for more info.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Emily directly below. 

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