IT Service Delivery Specialist
Job Description
Job Title: IT Service Delivery Specialist
Company Overview:
- Industry: Commercial seafaring transportation
- Scope: Global presence with a focus on eco-efficient energy solutions
Key Responsibilities:
- Provide on-site and remote technical support for standard IT services and applications
- Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and mobile devices
- Support conferencing equipment and software such as Zoom and Microsoft Teams
- Follow established IT processes for incident and request management, including ticket logging, tracking, and resolution
- Maintain accurate asset inventory and ensure proper documentation
- Adhere to IT policies and procedures, including security and data privacy standards
- Participate in local and global IT projects as assigned
- Escalate issues appropriately and ensure timely resolution
- Assist with onboarding and offboarding processes, including equipment setup and recovery
Background Profile:
- Bachelor's degree in Information Technology or related field
- Minimum of 5 years of IT support experience, preferably in a multinational setting
- Proficiency in working with SQL-based applications
- Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications
- Experience with ITSM tools and ticketing systems
- Familiarity with Active Directory, Office 365, and remote access tools
- Excellent troubleshooting skills and a customer service mindset
- Effective verbal and written communication abilities
- Capacity to work autonomously and manage multiple tasks efficiently
- Willingness to travel locally or regionally as needed
Features and Benefits:
- Competitive salary and benefits package with discretionary bonus
- Medical, dental, and vision insurance coverage
- Generous paid time off and holiday allowance
- Opportunity to collaborate with a supportive team
- 401k plan with 6% matching contribution
- Flexibility to work remotely one day per week
- Exposure to global IT operations and avenues for career development
Job Requirements
IT, Desktop Support, Service, SLAs, IT tickets, Field Support, cybersecurity, servers
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Fatima Akhtar
Fatima Akhtar is a dedicated Executive Search Recruiter with a specialty focus on the legal sector at Frontline Source Group. With a strong passion for connecting talented candidates with top employers, Fatima leverages her expertise in staffing, recruiting, and leadership development to provide tailored solutions that meet the unique needs of her clients and candidates.
Fatima holds a master's degree in industrial and organizational psychology, which equips her to understand the nuances of both client and candidate preferences. Her professional background includes roles as a Placement Manager, Digital Staffing Specialist and Recruiter, and Leadership Development, Legal and Digital Staffing Intern. In these positions, she honed her skills in communication, creative problem-solving, and working effectively in fast-paced environments.
Fluent in both Spanish and English, Fatima excels in communicating with diverse audiences. She is committed to helping individuals find meaningful careers and assisting organizations in growing their teams. Always eager to learn and collaborate, Fatima is also open to opportunities in change management, learning and development, and HR.
With her strong interpersonal skills and a keen eye for talent, Fatima Akhtar is an invaluable asset to any organization looking to exceed its hiring goals.