IT Service Delivery Specialist
Job Description
Company Profile:
Commercial seafaring transportation
Global
Eco-efficient Energy
IT Service Delivery Specialist Role:
The Desktop Support Specialist is responsible for delivering on-site support to end-users for all standard applications and systems, while ensuring a high level of customer satisfaction and adherence to established Service Level Agreements (SLAs). This role performs incident resolution or, when needed, escalation to the appropriate group. This individual works as part of the Global IT team and closely with regional (Houston and Galveston locations) and global colleagues across all geographies. Must be able to work from Houston and Galveston office locations depending on support needs that arise.
IT Service Delivery Specialist Key Responsibilities:
Provide on-site or remote support for standard IT services and applications.
Install, configure, and troubleshoot hardware including desktops, laptops, printers, and mobile devices.
Provide support for conferencing equipment and software including Zoom and Microsoft Teams.
Follow established IT processes for incident and request management, including ticket logging, tracking, and resolution.
Maintain asset inventory and ensure hardware is properly tracked and documented.
Ensure compliance with IT policies and procedures, including security and data privacy standards.
Participate in local and global IT projects as assigned.
Escalate issues as appropriate and follow up to ensure resolution.
Support onboarding and offboarding processes, including equipment setup and recovery.
IT Service Delivery Specialist Background Profile:
Bachelor’s degree in Information Technology or related field.
5+ years of experience in IT support, preferably in a multinational organization.
Familiarity working with SQL based applications
Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
Experience with ITSM tools and ticketing systems.
Familiarity with Active Directory, Office 365, and remote access tools.
Excellent troubleshooting skills and customer service orientation.
Strong verbal and written communication skills.
Ability to work independently and manage multiple tasks effectively.
Willingness to occasionally travel locally or regionally, as required.
Features and Benefits of Client:
Competitive salary and benefits package with discretionary bonus.
Medical, dental, and vision insurance.
Generous PTO and holidays.
Opportunity to work with a supportive and collaborative team.
401k with 6% match
Option to work from home one day per week
Exposure to global IT operations and career development opportunities.
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job
Job Requirements
Meet Your Recruiter
Fatima Akhtar
Fatima Akhtar is a dedicated Executive Search Recruiter with a specialty focus on the legal sector at Frontline Source Group. With a strong passion for connecting talented candidates with top employers, Fatima leverages her expertise in staffing, recruiting, and leadership development to provide tailored solutions that meet the unique needs of her clients and candidates.
Fatima holds a master's degree in industrial and organizational psychology, which equips her to understand the nuances of both client and candidate preferences. Her professional background includes roles as a Placement Manager, Digital Staffing Specialist and Recruiter, and Leadership Development, Legal and Digital Staffing Intern. In these positions, she honed her skills in communication, creative problem-solving, and working effectively in fast-paced environments.
Fluent in both Spanish and English, Fatima excels in communicating with diverse audiences. She is committed to helping individuals find meaningful careers and assisting organizations in growing their teams. Always eager to learn and collaborate, Fatima is also open to opportunities in change management, learning and development, and HR.
With her strong interpersonal skills and a keen eye for talent, Fatima Akhtar is an invaluable asset to any organization looking to exceed its hiring goals.