IT Support Specialist

Dallas, TX 75234

Posted: 04/24/2024 Employment Type: Direct Hire Industry: Information Technology Job Number: 18860 Pay Rate: 70,000

Job Description

IT Support Specialist
Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. 

Company Profile: 
Healthcare Industry
Team Culture

IT Support Specialist Role:
Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You will collaborate closely with the Business Development team to assist with client management, including scheduling, communication, and analytics.
Generate reports and analyze data using Power Bi and Excel
Support Business Development in managing new, existing, and potential clients
Handle follow-up requirements from Business Development discussions and meetings
Proactively schedule monthly requirements with each client, such as reports and agendas
Update project management software with client communications, deliverables, and requests
Track deliverables and meet deadlines
Assist with client collection analysis, exclusions, and special projects
Follow through on client requests in a timely manner, utilizing internal partners as needed
Run and review client analytics to identify areas of success and opportunities for improvement
Create communication opportunities to assist Client Services with client outreach
Stay updated on potential new clients and track progress in project management software
Streamline new client onboarding process and hand-off from Business Development
Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance
Communicate proactively on any issues or challenges related to Business Development or client meetings
Manage security badges, programming, enrolling, replacing, maintaining and troubleshooting our badge system
Provide support to team to resolve equipment issues and enter trouble tickets when issues arise

IT Support Specialist Background Profile:
Bachelor’s Degree highly preferred 
3+ years experience as an IT support specialist or similar role
Proficiency in Power Bi preferred, advanced Excel skills required
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to analyze data and generate meaningful insights
Proactive and self-motivated approach to work
Previous experience in a similar role is an advantage

Features and Benefits: 
Medical, Dental, Vision
Paid Time off and holiday pay

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Job Requirements

IT support, Operations, data analysis

Meet Your Recruiter

Melissa Johnson

Melissa Johnson is a highly accomplished Certified Staffing Professional with over 10 years of experience in the staffing industry. Since joining Frontline Source Group in 2014, Melissa has been a driving force behind our continued success. With a solid foundation built over her nine-year tenure with our company, Melissa started her career as a recruiter and swiftly progressed to her current role as the Director of Staffing. In this capacity, she not only leads and manages our sales and recruiting teams but also spearheads our business growth initiatives. Melissa's area of expertise lies in cultivating enduring relationships with both clients and candidates. She excels in understanding the unique needs and requirements of our clients, enabling her to consistently place top talent within a wide range of industries.

As the Director of Staffing, Melissa's commitment to excellence is unwavering. She works closely with our clients to gain a deep understanding of their staffing needs, ensuring that every placement is tailored to align with their organizational objectives. Through meticulous attention to detail and a comprehensive assessment process, Melissa ensures that only the most qualified candidates are recommended, resulting in successful, long-term matches. Beyond her role as a Director of Staffing, Melissa is also dedicated to the professional development of her team members. Through mentorship and guidance, she empowers her colleagues to thrive in their roles and deliver exceptional results. Melissa's leadership and passion for the staffing industry have made her an invaluable asset to Frontline Source Group.

Connect with her today to start your search to hire top professionals for your company, and experience her exceptional service and attention to detail firsthand.

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About Dallas, TX

Unlock your potential in the vibrant job market of the Dallas-Fort Worth metroplex! This bustling region in the great state of Texas boasts a perfect blend of southern charm and big-city opportunities. Dive into a dynamic career scene with access to renowned landmarks like the Dallas Arboretum and Botanical Garden, exquisite cuisine from Tex-Mex to BBQ, and cultural hotspots such as the Dallas Museum of Art and the AT&T Performing Arts Center. Cheer for the Dallas Cowboys at the AT&T Stadium or enjoy the outdoors at White Rock Lake. Discover why Dallas is the ultimate destination for growth, opportunity, and a fulfilling career journey. Explore our job listings today and embark on a new chapter in this captivating city!