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Help Desk Support Agent

Houston, TX 77043

Posted: 07/26/2018 Employment Type: Contract Industry: Information Technology Job Number: 13428 Pay Rate: 18.00

Our Houston, TX client is on the hunt to bring on a Help Desk Support Agent on a contract to possible hire basis for their growing oil and gas firm. 

 

Company Profile:

Mid-sized oil and gas operations firm

Headquartered in West Houston

 

Help Desk Support Agent Role:

The Help Desk / Desktop Support Tech is responsible for trouble shooting software issues with Microsoft Windows, Citrix and Office 365 (Outlook, Word, Excel) as well as installation and deployment of new computer hardware and software through an imaging system.
Troubleshooting and resolving hardware issues with networks, computer hardware, printing.
Coordinate escalations due to telecom and network issues to third party contractors.
Managing incident and problem tracking through an I.T. Service Management application.

Ability to support users outside of the office too.

 

Help Desk Support Agent Background Profile:

Intermediate P.C. hardware knowledge
Experience with Microsoft Office 365, Microsoft Outlook, Microsoft Windows 7 and Windows 10
Basic networking concepts
CompTIA A+ and/or Network+ desired.

Some college or technical school training preferred

 

Features and Benefits while On Contract:

We go beyond the basic staffing agency offerings!  You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

 

Features and Benefits of Client:

Employer offers Medical, Dental, Vision, LTD, STD - Cost to employee of approx. $100.00 per month, employer pays the rest
401K
Free access to their private gym 
11 Paid Holidays
PTO on an accrual basis

 

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
help desk, A+, Microsoft 365
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