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Help Desk Support Agent
xxx Houston, TX 77043 | Contract
Our Houston, TX client is on the hunt to bring on a Help Desk Support Agent on a contract to possible hire basis for their growing oil and gas firm.
Mid-sized oil and gas operations firm
Headquartered in West Houston
Help Desk Support Agent Role:
The Help Desk / Desktop Support Tech is responsible for trouble shooting software issues with Microsoft Windows, Citrix and Office 365 (Outlook, Word, Excel) as well as installation and deployment of new computer hardware and software through an imaging system.
Troubleshooting and resolving hardware issues with networks, computer hardware, printing.
Coordinate escalations due to telecom and network issues to third party contractors.
Managing incident and problem tracking through an I.T. Service Management application.
Ability to support users outside of the office too.
Help Desk Support Agent Background Profile:
Intermediate P.C. hardware knowledge
Experience with Microsoft Office 365, Microsoft Outlook, Microsoft Windows 7 and Windows 10
Basic networking concepts
CompTIA A+ and/or Network+ desired.
Some college or technical school training preferred
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Features and Benefits of Client:
Employer offers Medical, Dental, Vision, LTD, STD - Cost to employee of approx. $100.00 per month, employer pays the rest
Free access to their private gym
11 Paid Holidays
PTO on an accrual basis
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