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Help Desk Support - Silver Pro

Dallas, TX 75202

Posted: 12/17/2018 Employment Type: Contract Industry: Information Technology Job Number: 13751 Pay Rate: 26.00

Great opportunity for a Help Desk Support – Silver Pro with our client in Dallas on a contract to possible hire basis, but will consider direct hire for the right candidate.

Company Profile:
Rapidly growing fast-casual dining company located in the heart of Dallas.

Help Desk Support – Silver Pro Role:
This candidate will be the frontline resource for 400 locations throughout the United States for technology issues, most of this is done through email and over the phone.
Will be handling Level 2 and Level 3 support for restaurants, and on hand support for corporate and remote users.
Will enter information into ticketing system and make direct contact with the restaurants to get more details.
Will work with 3rd party vendors to resolve issues
Assist with rollouts of new hardware 
Assist with Point of Sale rollouts, updates and maintenance
Assist with remote troubleshooting at remote locations 
Provide outstanding customer service

Help Desk Support – Silver Pro Background Profile:
Bachelor’ s degree 
Must have NCR Silver Pro experience or any other cloud based POS system experience
In store restaurant experience
Must have prior experience using a ticketing system
Excellent customer service and communication skills


Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Fantastic work environment
Paid parking
Medical, Dental and Vision
STD/LTD coverage
Paid Time Off
401K 

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Chance Dower

Chance Dower, an alumnus of the University of Texas of the Permian Basin, joined Frontline Source Group in 2010 as a full-desk recruiter and key account manager. Now our Vice President of Talent Development, Chance has over 10 years of experience in the staffing industry specializing in C-Suite, Oil & Gas, and IT positions, as well as managing multiple branches throughout Texas and Tennessee. He has developed relationships with organizations and job seekers across the country, and Chance is ready to provide those resources for your search! Because every company is different, Chance goes beyond just a job description to find candidates who are the skill and culture fits for your particular needs.

If you are ready to find the next great addition to your team, let Chance be your first call! 

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Chance directly below. 

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