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Help Desk Analyst
8176 Park Lane, Suite 500 Dallas, TX 75231
Oil and Gas company
Located in Dallas, TX
Help Desk Analyst Role:
Provide Level 1/Level 2 computer technical support across the business.
Diagnose and correct device issues, process hardware/software implementations and upgrades.
Perform ongoing maintenance activities for IT systems.
Respond promptly to IT and Help Desk support calls. Some off-hours support may be needed.
Take care of IT equipment (from installation, configuration, and troubleshooting) on everything from laptops to desktops, to hard drives, printers, tablets, and mobile devices.
Set up new user accounts and manage profiles, access, security specifications.
Move equipment around the office as needed – lifting up to 25 pounds.
Tackle new set up projects as needed.
Help Desk Analyst Background Profile:
Associates degree or equivalent experience.
2+ years of hands-on helpdesk experience or PC technical work is required.
Experience supporting US and international operations.
Microsoft or CompTIA (or similar) certifications are highly preferred.
Experience with the following technologies/concepts:
IT tracking/change management software (Numara Track-IT preferred)
MS operating systems, cloud, office applications
Office 365/Exchange Hybrid Cloud Management
Remote connectivity VPN solutions
iOS or MaaS360 for mobile device management
General networking concepts (DNS, Wi-Fi, switches, etc.)
Windows Desktop Management software
AV support for conference systems and related software
Must be well spoken with strong interpersonal skills.
Team-based approach is a must!
Previous experience in the oil/gas/energy industry is highly preferred.
Features and Benefits:
Opportunity to participate in a great benefits package!
Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Rahil Moiz holds his MBA from Texas Woman’s University and Bachelor’s from UT Dallas. He is experienced in recruitment with emphasis on Accounting, Finance and HR positions. Rahil finds his greatest success is being a relationship builder between his clients and job candidates and identifying the ways that a placement will be mutually beneficial. He will spend time to become a true partner for your search, so you will never feel like just a number. Contact him today to talk about your job search!
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