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Fraud Services Representative / Customer Service Representative

Dallas, TX 75235

Posted: 01/30/2019 Employment Type: Direct Hire Industry: Customer Service Job Number: 13868 Pay Rate: 33,280

Looking to be apart of a friendly and upbeat work environment? My client in Dallas, TX is looking to hire a Fraud Services Representative / Customer Service Representative on a direct hire basis.   

Company Profile:
Well established credit union
Friendly staff and happy work environment 

Fraud Services Representative / Customer Service Representative Role: 
Process member related disputes for Credit and Debit Cards
Maintain current & detailed records of disputes
Complete various daily reports relating to plastic card disputes
Prepare quarterly reports
Prepare plastic card fraud cases for bond claim filing
Maintain outstanding items in dispute GLs to ensure that items are resolved timely
Independently research and resolve discrepancies and accounting errors on member accounts and general ledger accounts in relation to disputes
Complete special projects as assigned
Backup job responsibilities in Card Services, including member calls as needed
Complete other duties as assigned

Fraud Services Representative / Customer Service Representative Profile:
Bachelors degree highly preferred  
1+ years of customer service experience 
Previous experience in the banking industry 
Knowledge of Visa Regulations, Reg E, Fraud process, and EMV Shift preferred 
Acceptable Credit Report 
Professional phone presence 
Strong MS Office Skills (Word, Excel, Outlook)

Features and Benefits of Client:
Medical/Dental/ Vision
Casual Fridays
401K with match 
12 paid holidays 

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Fraud services, banking, customer service, card services

Esmeralda Guzman

Esmeralda Guzman joined Frontline Source Group as a Recruiter for contract positions. She quickly rose in the company to staffing for contract, temp-to-hire and direct hire positions as well as earning her Certified Staffing Professional (CSP) designation. She is noted by her candidates for being focused and having a positive attitude. Esmeralda is willing to put in the long hours and commitment to sourcing the best talent in the industry! She invites both candidates and clients to contact her by phone, text or email any time of the day.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, Esmeralda invites you to contact her below.

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