Client Manager
Job Description
Company Profile:
Our client is a global technology solutions company
Opportunity for growthÂÂ
New OfficeÂÂ
Client Manager Role:
As the Client Manager, you will oversee onboarding, implementation, and ongoing lifecycle support for circular technology services across a diverse enterprise customer base. In this Client Manager position, you’ll work closely with customers, internal stakeholders, and service partners to ensure seamless delivery, optimal cost performance, and exceptional service management. The Client Manager manages a portfolio of large clients and plays a crucial role in maximizing device value, customer satisfaction, and long-term loyalty
Lead implementation and integration of technology services across all customer lifecycle phases
Oversee customer onboarding, service renewals, end of life processes, and redeployment
Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency
Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff
Build customer knowledge, capability, and effective usage of circular technology services through training and communication
Maintain regular customer engagement based on established service levels
Ensure delivery and availability of agreed customer reports
Monitor customer satisfaction, needs, and loyalty throughout the lifecycle
Identify and forward new opportunities and leads to the Sales team
Collaborate with Sales on customer relationship development and account growth
Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met
Translate customer requirements into actionable feedback for products, services, and process improvement
Client Manager Background Profile:
Experience managing B2B service delivery for large, complex customers
Understanding of IT, outsourcing services, and enterprise technology integrations
Experience working with international clients preferred
Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration
Familiarity with IT environments including MDM, Intune, APIs, and DaaS models
Features & Benefits
Robust health benefits, including comprehensive medical, dental, and vision coverage
Collaborative and global work environment, offering cross-functional and international partnership opportunities
Strong focus on professional growth, innovation, and empowering leaders at all levels
Mission-driven culture centered on sustainability, customer success, and operational excellence
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Emily Adamson
Emily Adamson is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!