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Director of Retail Operations
Job Description
Our client in Palm Beach County, FL has an immediate opening for a Director of Retail Operations on a direct hire basis.
Company Profile:
Established Specialty Grocery Retailer
Team atmosphere and environment
Passion for serving customers
Director of Retail Operations Role:
As the Director of Retail Operations, you will play a crucial role in leading and managing our retail operations across multiple locations. Your primary focus will be to ensure the efficiency and profitability of our retail stores while maintaining the highest standards of customer service. You will work closely with various stakeholders, including store managers, and corporate teams, to drive operational excellence and achieve business objectives. The ideal candidate will have a passion for food and people with an eye for detail.
Develop and implement strategic plans to maximize sales, improve operational efficiency, and enhance the overall customer experience.
Establish and enforce policies and procedures to maintain consistent operational standards across all retail locations.
Analyze sales data, market trends, and customer feedback to identify opportunities for growth and improvement.
Lead and motivate a team of retail managers, providing guidance, training, and performance evaluations.
Collaborate with cross-functional teams to drive initiatives such as visual merchandising, inventory management, and marketing campaigns.
Ensure compliance with legal, safety, and security regulations in all retail operations.
Monitor key performance indicators (KPIs) and create actionable reports to track progress and make informed business decisions.
Foster a positive work environment that encourages teamwork, employee development, and exceptional customer service.
Director of Retail Operations Background Profile:
Degree in Business Administration, Culinary Arts, or a related field preferred.
Proven experience (minimum 5-7 years) in specialty retail operations management, with a track record of success in achieving targets and driving profitability.
Strong leadership abilities with the ability to inspire and motivate teams.
Excellent analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
In-depth knowledge of culinary and retail industry best practices and emerging trends.
Experience in Food Service and Fresh Departments required.
Proficient in using retail management software and tools.
Features and Benefits:
Medical coverage
Vision and Dental coverage options
Paid Time Off
Relocation Assistance
Job Requirements
Meet Your Recruiter
Mike Cook
Mike Cook or as he is known in the industry "Grocery Store Mike", is a specialized grocery retail recruiter for Frontline Source Group. With more than 35+ years in the grocery retail industry, Mike started as a part-time courtesy clerk. He worked his way up to serve in-store leadership positions with both traditional and specialty food formats. His expertise lies in hiring, training, and developing company leaders for small supermarkets to large grocery store operations with hundreds of locations. This experience is what differentiates his ability to recruit top Grocery talent from other recruiters in the market place.
Throughout his career, Mike has placed an emphasis on professional development and continuing education. He was in the charter class of Brookshire University, graduating as salutatorian. He also has earned certificates of proficiency in management specialized leadership and retail management from Tyler Junior College. The later certification was in collaboration with the Western Association of Food Chains. And, he has received numerous awards and accolades for customer service and leadership.
Mike has a passion for community service, having served as a board member for the Bear Creek Specialty Utility District (formerly Lavon Water Supply Corporation) from 2007-2013; Community Independent School District board trustee from 2013-2017; and currently serves as Lavon City Councilman, Place 2 since 2017.