Director of People and Office Operations
Job Description
This is not an administrative HR role. The ideal candidate brings leadership presence, sound judgment, and the ability to coach managers while implementing structured systems that reduce organizational chaos and increase accountability.
Director of People & Office Operations Responsibilities
Human Resources Leadership
Develop and implement structured recruiting and onboarding systems
Oversee employee relations and guide managers through discipline and documentation processes
Ensure compliance with federal, state, and local employment laws (FMLA, ADA, EEOC, I-9, etc.)
Maintain and update employee handbook and company policies
Lead structured performance management processes including annual reviews and quarterly check-ins
Oversee benefits administration and compensation benchmarking for non-union staff
Promote and operationalize company core values across divisions
Office Operations Leadership
Provide structure and leadership for office staff and administrative functions
Clarify job roles, reporting lines, and accountability frameworks
Improve internal workflows and cross-division communication
Establish consistent meeting cadence and operational rhythm
Identify inefficiencies and implement process improvements
Support facilities coordination and vendor relationships as needed
Organizational Leadership
Serve as a trusted advisor to ownership and division leaders
Hold managers accountable to consistent documentation and people-management standards
Build credibility with both office staff and field leadership
Drive organizational clarity and reduce day-to-day operational disruption
Director of People and Office Operations Qualifications
7+ years of progressive HR leadership experience
Experience in construction, trades, or industrial environments preferred
Union contractor experience preferred
Strong knowledge of employment law and regulatory compliance
Demonstrated success in building HR systems and organizational structure
Proven ability to coach, influence, and hold managers accountable
Strong communication and organizational skills
Bachelor’s degree required
HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
Success Metrics (First 12 Months)
Standardized discipline and documentation process implemented
Structured recruiting and onboarding system established
Updated employee handbook and compliance audit completed
Clear accountability chart and role definitions for office staff
Performance management framework successfully launched
Reduced owner involvement in daily personnel matters
Why This Opportunity?
Visible leadership role reporting directly to ownership
Opportunity to build systems and structure within a growing organization
High-impact position influencing culture and operational effectiveness
Competitive compensation and benefits
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Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Bill Kasko
Bill Kasko is President and CEO of Frontline Source Group, Inc which is headquartered in Dallas, Texas. Established in 2004 Frontline provides Contract, Direct Hire and Executive Search placements for Information Technology, Accounting/Finance, Oil/Gas, HR, Administrative/Clerical, Legal, Grocery, Aviation and C Level professional individuals. Frontline has grown from the original location in Dallas to 32 locations in the US. In 2007-2020 The Dallas Business Journal named Frontline the #1 Best Company to Work for and The Dallas Morning News Top 100 Places to work in 2014-2015.
In 2015, Bill was named Small Business CEO of the year in Dallas by the Dallas Morning News. Named to the Inc. 5000 in 2013, 2014, 2015, 2019, 2021 and 2022. Inc Best Workplaces in 2019, 2020 and 2021. Awarded #1 Best Staffing Firm to Work for by Staffing Industry Analysts 2014-2016 & 2020. Named finalist in The Best and Brightest Companies to Work For 2016. The SMU School of Business awarded the company the Dallas 100 award for being one of the fastest growing companies in Dallas 2008-2013 and 2019. 2008 the American Staffing Association Staffing Voice Award. Best of Staffing 2011 -2020 by CareerBuilder.com and Inavero based on reviews from Clients and Candidates. Bill also hosted the first all Employment Talk radio show weekly on CBS radio in Dallas and now hosts the popular podcast “People. Process. Service.” Prior to starting Frontline, Bill was the IT Division Director with Robert Half International and Sapphire Technologies.
Visit us at https://www.frontlinesourcegroup.com