Director of Operations
Job Description
Our client in Dallas, TX has an immediate opening for a Director of Operations on a direct hire basis.
Company Profile:
Established Retailer
Team atmosphere and environment
Passion for serving customers and the community
A company with strong core values
Director of Operations Role:
As the Director of Retail Operations, you will be a pivotal figure in overseeing and managing retail operations spread across multiple locations. Your primary objective is to ensure the efficiency and profitability of the retail stores while upholding the highest standards of customer service. This role involves close collaboration with store managers, corporate teams, and various stakeholders to drive operational excellence and achieve business objectives.
Develop and implement strategic plans to maximize sales, enhance operational efficiency, and improve the overall customer experience.
Work with the COO/CEO on company policies, objectives, and plans to maintain consistent operational standards across all retail locations.
Analyze sales data, market trends, and customer feedback to identify growth opportunities and areas for improvement.
Lead and motivate a team of retail managers, providing guidance, training, and performance evaluations.
Collaborate with cross-functional teams for initiatives such as visual merchandising, inventory management, and marketing campaigns.
Ensure compliance with legal, safety, and security regulations in all retail operations.
Monitor key performance indicators (KPIs) and create actionable reports to track progress and make informed business decisions.
Foster a positive work environment encouraging teamwork, employee development, and exceptional customer service.
Collaborate with company leadership to achieve organizational goals of customer satisfaction, profitability, growth, and people development.
Work with the COO/CEO on company policies, objectives, and plans.
Manage retail store operations collaboratively with Merchandising and Procurement to maximize sales and profit opportunities.
Attain projected sales, gross profit margins, expense control, and net profit.
Bring knowledge and experience to incorporate successful approaches to operations, stores, merchandising, and distribution.
Develop plans for business expansion and identify opportunities to increase value-added services to customers.
Provide highly credible leadership and establish a stable, creative, and proactive culture.
Set performance goals, encourage managers, and align people, processes, policies, and assets among divisions.
Identify and implement change initiatives to improve workflow and productivity.
Assess, recruit, and develop best-in-class talent in the organization.
Provide strategic planning and operational expertise for store performance and comp store growth.
Facilitate communication between departments, ensure proper operational controls, and support community involvement.
Director of Operations Background Profile:
Bachelor's degree in Business Administration or a related field preferred. Master’s degree preferred.
Minimum 10 years of proven experience in retail operations management, demonstrating success in achieving targets and driving profitability.
Bilingual preferred.
Strong leadership abilities with the capacity to inspire and motivate diverse and multi-cultural teams.
Excellent analytical and problem-solving skills, making data-driven decisions.
Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
In-depth knowledge of retail industry best practices and emerging trends.
Proficient in using retail management software and tools.
Ability to maintain confidentiality and handle sensitive information.
Features and Benefits:
Medical and Prescription Drug Coverage
Vision and Dental
Paid Time Off
Bonus Incentive
Frontline Source Group is an Equal Opportunity Employer. Â Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Mike Cook
Mike Cook or as he is known in the industry "Grocery Store Mike", is a specialized grocery retail recruiter for Frontline Source Group. With more than 35+ years in the grocery retail industry, Mike started as a part-time courtesy clerk. He worked his way up to serve in-store leadership positions with both traditional and specialty food formats. His expertise lies in hiring, training, and developing company leaders for small supermarkets to large grocery store operations with hundreds of locations. This experience is what differentiates his ability to recruit top Grocery talent from other recruiters in the market place.
Throughout his career, Mike has placed an emphasis on professional development and continuing education. He was in the charter class of Brookshire University, graduating as salutatorian. He also has earned certificates of proficiency in management specialized leadership and retail management from Tyler Junior College. The later certification was in collaboration with the Western Association of Food Chains. And, he has received numerous awards and accolades for customer service and leadership.
Mike has a passion for community service, having served as a board member for the Bear Creek Specialty Utility District (formerly Lavon Water Supply Corporation) from 2007-2013; Community Independent School District board trustee from 2013-2017; and currently serves as Lavon City Councilman, Place 2 since 2017.