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Customer Support Specialist
Carrollton, TX 75006 US
Does your resume really present you as the best qualified candidate for the job? Put your voice out there too! We invite you to share your story and complete a quick video interview that will be done in less than 3 minutes. Please follow this link: http://interview.deephire.com/wxg
Customer Support Specialist Role:
The Customer Support Specialist will will assist customers with complaints and questions by providing accurate information about products and service
Respond to all customer service inquires within 1-2 business days
Provide correct and professional responses that result in resolution and customer satisfaction
Generate correspondence to secure additional customer information
Develop strong relationships with customer contacts and partners and provide them with assistance as needed
Coordinate with warehouse to ensure all orders/shipments are fulfilled and processed correctly
Support operations with special projects, troubleshooting, and testing
Report any product, part, or customer trends to management
Provide management with feedback to improve processes and maintain desk level operating procedures
Prioritize and escalate/hot situations
Customer Support Specialist Background Profile:
High scool diploma or quivilant
2 years experience in customer service department or hospitality a plus
HVAC or Technical Support experiece a plus
Experience working with a CRM
Microsoft Office knowlege
Prioritization and task management
Attention to detail
Positivity and teamwork mentality
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.
Features and Benefits of Client:
Medical and Dental fully paid for employee
Annual bonus opportunity based on company performance
401k w/ match
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Bailey is a Talent Executive with Frontline Source Group. She has handled staffing in a wide range of customer service, administrative, finance, marketing, human resources, and engineering roles. As you will see from her prompt communication to straightforward advice on resumes and interviewing, Bailey's main goal as your recruiter is to save you time in your search. Connect with her today to get started!