Direct Hire & Temporary Staffing Agency New Careers and Jobs

Please remember we do NOT post every position so make sure you submit your resume to our system!

Customer Service Supervisor / Call Center Manager

The Colony, TX 75056

Posted: 09/05/2019 Employment Type: Direct Hire Industry: Customer Service Job Number: 14468 Pay Rate: 50,000

Customer Service Supervisor / Call Center Manager
Leading Healthcare client in The Colony, TX is looking for a Customer Service Supervisor / Call Center Manager on a Direct Hire basis.

Company Profile:
Company founded in 2008
Headquartered in Dallas, TX
Experts in customer support and employee benefits

Customer Service Supervisor / Call Center Manager Role:
The Customer Service Supervisor / Call Center Manager will be responsible for assisting with day to day operations of the team as well as perform multiple duties within the Call Center and provide professional and dedicated service to our pharmacies, members, clients and internal and external teams. 
Answering calls and assist the team by addressing, questions, manage problem resolution related to pharmacy benefit, provider or claim issues
Provide accurate and timely information to internal and external customer in a professional, responsive and service oriented manner
Monitor pharmacy, member and agent calls for quality assurance
Monitor claims processing as necessary
Monitors operational processes and assists in problem solving strategies
Performs job related functions using independent judgment, excellent reasoning ability, and excellent communication skills
Share knowledge and train team members on work flows and job requirements
Expertise in creating and managing quality processes
Ability to maintain confidentiality and adhere to HIPAA requirements
Flexible, uses critical thinking skills and open to learning new ideas/skills
Other duties or special projects may be assigned as necessary

Customer Service Supervisor / Call Center Manager Background Profile:
High School Diploma or Equivalent
Experience working in Pharmacy Benefit Management (PBM)
5 years minimum in proven leadership skills as lead and/or supervisor position
3 or more years’ telephone customer service experience in a related field
Experience and knowledge of pharmacy terminology, process of prior authorizations and claim processing
Excellent communication skills
Strong quality knowledge with the ability to provide feedback, coaching and create documentation
Experience and knowledge of developing a world class-member focused quality program 
Team player with a positive attitude- Member focused

Features and Benefits of Client:
Medical, dental, vision plans- Employer paid portion
401K Option
Opportunity to learn and grow within the company

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Customer Service Supervisor / Call Center Manager

Esmeralda Guzman

Esmeralda Guzman joined Frontline Source Group as a Recruiter for contract positions. She quickly rose in the company to staffing for contract, temp-to-hire and direct hire positions as well as earning her Certified Staffing Professional (CSP) designation. She is noted by her candidates for being focused and having a positive attitude. Esmeralda is willing to put in the long hours and commitment to sourcing the best talent in the industry! She invites both candidates and clients to contact her by phone, text or email any time of the day.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, Esmeralda invites you to contact her below.

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter
101 people have applied to this job

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.