Customer Service Specialist
Job Description
Company Profile
Our client is an innovative organization specializing in circular technology services, asset lifecycle solutions, and customer-centric service delivery. Known for its streamlined processes, strong industry reputation, and collaborative culture, the company is committed to improving how customers manage IT assets throughout their entire lifecycle. They emphasize teamwork, continuous improvement, and a high-performance service model.
Customer Service Specialist Role:
As the Customer Service Specialist, you will play a critical role in providing professional, timely, and high-quality customer support across the full service lifecycle. This position ensures excellent customer experiences by guiding clients through service requests, inquiries, complaints, and lifecycle management processes using structured tools and customer care models.
You will serve as a designated specialist for specific areas of circular technology services—helping to shape processes, refine documentation, and provide training to colleagues and customers. The Customer Service Specialist collaborates closely with internal teams such as finance, funding, product management, logistics, and operations to support complex customer needs and improve overall service delivery.
Onboard customers and set up lifecycle services, including contract management and credit limits
Manage inbound customer service requests via phone, email, portal, and additional channels
Support customers across all phases of the lifecycle for circular technology services
Document processes, create instructions, and train internal teams in specialized areas
Handle complex and escalated customer cases
Guide customers and internal stakeholders using subject matter expertise
Manage service updates, changes, and additions, including end of term actions
Collaborate cross-functionally to ensure accurate and efficient service delivery
Provide qualified leads to sales teams
Participate in development projects and contribute to the enhancement of services and processes
Actively suggest improvements and support service innovation efforts
Customer Service Specialist Background Profile:
Bachelor’s degree in Business Administration or equivalent
3–4 years of Customer Service experience
Experience prioritizing multiple tasks in a fast-paced environment
Strong documentation, instruction, and training skills
Proficiency with Word, Excel, and general business applications
Ability to work independently and collaboratively
Adaptable, solution-minded, and motivated with a positive attitude
Experience with Tier 1 and Tier 2 service support is a plus
Strong process understanding and ability to support service deployment and improvements
Features & Benefits:
Comprehensive medical, dental, and vision benefits
Generous paid time off and holiday schedule
Inclusive, collaborative, and supportive work environment
Career growth within expanding circular technology services
Opportunity to work closely with cross-functional teams and influence service development
Professional culture that values training, innovation, and continuous improvement
Stable direct-hire role with long-term growth potential
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Lindsey Davidson
Lindsey Davidson is a Senior Lead Executive Recruiter at Frontline Source Group specializing in HSE (Health, Safety & Environment), Human Resources, and Administrative Executive Assistant placements nationwide. She holds the Certified Diversity and Inclusion Recruiter (CDR) credential through the AIRS training program, demonstrating expertise in locating diverse candidate pools using advanced sourcing techniques.
Lindsey's CDR certification reflects Frontline Source Group's commitment to helping employers build diverse, inclusive teams. The AIRS CDR program trains recruiters, sourcers, and talent acquisition professionals to identify and engage candidates from varied backgrounds, ensuring clients have access to the full spectrum of available talent.
Visit us at https://www.frontlinesourcegroup.com