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Customer Service Representative

The Colony, TX 75056 | Contract

Post Date: 08/01/2018 Job ID: 13442 Industry: Customer Service Pay Rate: 16.5

Customer Service Representative 
Leading Healthcare client in The Colony, TX is looking for a Customer Service Representative on a contract to possible hire basis.

Company Profile:
Company founded in 2008
Headquartered in Dallas, TX
Experts in customer support and employee benefits

Customer Service Representative Role:
The Customer Service Representative will handle calls from pharmacy members, providers or claim issues.
Answer questions and handle problem resolution for pharmacy benefit, provider or claim issues
Spend approximately 90% of time on phones, averaging 70-80 calls per day
Follow up with members, providers and pharmacies as needed
Seek approval for overrides and prior authorizations and enter into claims system upon approval
Maintain and update member records with accurate information obtained on the call
Monitor pharmacy claims processing
Other related duties as assigned

Customer Service Representative Background Profile:
Must be able to work 10am-7pm or 11am to 8pm
High School Diploma or equivalent required 
2+ years’ experience in pharmacy benefit management (PBM)
Certified Pharmacy Tech preferred
Experience handling medical benefit and claims inquiries preferred
Must have excellent communication skills, both written and verbal
Maintain confidentiality and adhere to HIPAA requirements
Strong PC Skills- Word and Excel required
Must possess a desire to help people
Respond well to a stressful, dynamic environment
Flexible, uses critical thinking skills and open to learning new ideas/skills
Team player with a positive attitude

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Medical, dental, vision plans- Employer paid portion
401K Option
Opportunity to learn and grow within the company

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

customer service, Pharmacy Tech, Member service rep

Kelbie Gehm

Kelbie Gehm graduated with her Bachelor’s from Texas A&M University. She joined Frontline Source Group as a Talent Executive, and has definitely found great success in the staffing industry. Her key strength is in open communication with her candidates. Kelbie makes sure that her candidates know where they stand throughout the interview process, and will be available to answer your questions as they arise. Connect with Kelbie to find your next opportunity!

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Kelbie directly below. 

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