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Customer Service Representative

Plano, TX 75024

Posted: 03/07/2019 Employment Type: Direct Hire Industry: Customer Service Job Number: 13949 Pay Rate: 34,000

Customer Service Representative
Our busy and growing client located in Plano, TX has an immediate need for Six Customer Service Representatives on a Direct Hire basis. 

Company Profile:
Busy and Fast Paced Environment
Financial Service Provider

Customer Service Representative Role:
The Customer Service Representatives will handle inbound calls, emails and chats from customers and answer a range of questions related to their account or to our products, process payments, resolve technical issues and requests for documents.
Inbound calls from clients
Outbound calls to callers we received missed call notifications from
Diagnose and escalate complex tickets to relevant engineering teams for resolution
Route customer calls and emails to appropriate teams where relevant
Stay current on product training, and act as a primary source 
Deliver a high degree of customer satisfaction through clear, accurate, and quick responses during every customer interaction

Customer Service Representative Background Profile:
Associates Degree or higher preferred
1+ year of experience in client support (Tech support a plus!)
Must have a strong work ethic 
Technologically Savvy and Quick learner (Zendesk experience a plus!)
Excellent verbal and written communication skills

Features and Benefits:
Great opportunity to participate in an outstanding benefits package!

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Customer Service, inbound and outbund calls

Emily Longsworth

Emily Longsworth works with Frontline Source Group as a Talent Executive who specializes in full-desk recruitment for clients and candidates across the country. Working nationwide allows her to truly understand what the job market is like, and she knows how to present her candidates’ skills to be in the most competitive position going into interviews. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search! Connect with her today for more info.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Emily directly below. 

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