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Customer Service Representative
105 Decker Ct, Suite 540 Irving, TX 75062
Customer Service Representative
Busy and growing client located in Irving, TX has an immediate need for a Customer Service Representative on a contract to possible hire basis.
Benefits and HR Consulting
Team Environment-Awesome Leadership
Customer Service Representative Role:
As a Customer Service Representative working in a call center environment, you will be working to support participants with their accounts.
Navigate through multiple computer applications with speed and accuracy.
Assist customers with resolving issues and answer any questions they may have.
Receive and implement coaching and feedback in order to achieve individual and team performance goals.
Provide high level of professionalism and customer service to a variety of customers.
Ability to read and interpret documents.
Receive and respond to clients via email in a professional and courteous manner.
Customer Service Representative Background Profile:
High School Diploma or GED
Bilingual English and Spanish- Read and write preferred
Minimum of 2 years contact center experience in providing customer service in the benefits or healthcare industries
MUST be able to work 11am - 8pm
Ability to type minimum 35 wpm
Excellent verbal and written communications skills over the phone as well as email
Project a positive demeanor with co-workers and customer’ s
Ability to listen and address customer issues to provide resolution and retain the client
Must work well under pressure with excellent attention to detail and multi-tasking ability
Must be able to pass a state, federal and criminal background check
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Features and Benefits of Client:
PTO- 3 weeks
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Lindsey Davidson graduated from Stephen F. Austin State University with her Bachelor’s in Business Communications/Corporate Education before joining Frontline Source Group as a Talent Executive. Lindsey’s priority when working with a candidate is to listen to what they value, and work to find a position that is a match for both skill set and company culture. She will be your partner throughout the job search to identify the next step in your career. Connect with her today to learn about available openings!
Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Lindsey directly below.