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Customer Service Representative
55 Madison Ave Suite 255 Denver, CO 80206
GREAT opportunity to join a well-established and growing healthcare company. My client in Denver, CO is looking to hire two Customer Service Representatives on a contract to possible hire basis.
Leading eyecare services company
Customer Service Representative - Medical Role:
Responds to patient incoming calls relating to patient statements, payments and financial obligations
Responds to patients via phone call, or external e-mail, following HIPAA compliance
Educate patients on their insurance coverage, benefits, EOB, patient statement, and financial responsibility
Process patient credit card payments
Make outgoing collection calls requesting payments on delinquent patient balances
Coordinates payments received by the collection agency on delinquent patient accounts
Identify, research, and resolve customer requests exhausting all resources available
Utilize the appropriate communication system to transfer calls to other departments as required
Complete all tasking as assigned in a timely manner
Customer Service Representative - Medical Profile:
HS Diploma Required – College Degree highly preferred
At least 2+ years of Customer Service experience
Previous Medical Industry experience - Required
Knowledge of EOBS and previous experience in collections - preferred
Proficient with computers and related office programs (Excel, Word, Outlook, etc.)
Excellent interpersonal skills and customer service skills
Ability to multi-task and establish priorities
Professional, friendly and positive attitude!
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Kelbie Gehm graduated with her Bachelor’s from Texas A&M University. She joined Frontline Source Group as a Talent Executive, and has definitely found great success in the staffing industry. Her key strength is in open communication with her candidates. Kelbie makes sure that her candidates know where they stand throughout the interview process, and will be available to answer your questions as they arise. Connect with Kelbie to find your next opportunity!
Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Kelbie directly below.