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Customer Service Representative

Dallas, TX 75254

Posted: 05/31/2019 Employment Type: Contract Industry: Customer Service Job Number: 14237 Pay Rate: 13.00
Customer Service Representative
Our busy client located in Dallas, TX has an immediate need for one customer service representative on a long-term contract basis.  

Company Profile:
Privately held company
Founded in 2008
Headquartered in Dallas, TX

Customer Service Representative Role: 
The Customer Service Representative will interact with members/clients via phone and email to assist them with inquiries, concerns and requests during pre and post broadcast activities.
Inbound and outbound calls directly from members 
Correspond with members/clients via email to answer any questions or resolve issues in a timely manner
Verify and update member information
Respond promptly to member/client inquiries and resolve member/client complaints
Enter member/client data into appropriate database and manage members' records to record details of inquiries, comments and complaints as well as record details of actions taken
Recognize, document and alert manager of trends in member calls

Customer Service Representative Background Profile:
High School Diploma or GED
2+ years of customer service experience required
Must be computer literate and be able to work within multiple systems 
Strong verbal and written communication skills
Medical knowledge/experience helpful but not required

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

inbound and outbound calls, call center, benefits

Lindsey Davidson

Lindsey Davidson graduated from Stephen F. Austin State University with her Bachelor’s in Business Communications/Corporate Education before joining Frontline Source Group as a Talent Executive. Lindsey’s priority when working with a candidate is to listen to what they value, and work to find a position that is a match for both skill set and company culture. She will be your partner throughout the job search to identify the next step in your career. Connect with her today to learn about available openings!

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Lindsey directly below. 

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