Customer Service Representative
Job Description
Company Profile:
Environmental Services
In business over 20 years
Fully In Office
Customer Service Representative Role:
The Customer Service Representative will be responsible for managing customer inquiries proactively finding solutions and ensuring overall customer satisfaction.
Respond to customer inquiries via phone and email maintaining professionalism and efficiency.
Identify customer concerns evaluate their needs and provide the most suitable resolutions.
Act quickly to resolve issues while keeping customers updated throughout the process.
Record interactions and solutions in the CRM system for accurate tracking.
Collaborate with internal and external teams to ensure smooth service delivery and problem resolution.
Utilize strong problem-solving skills to address challenges independently escalating when necessary.
Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction.
Assist field employees as needed including managing logistics shipping materials and supplies to stores and drivers.
Customer Service Representative Profile
High school diploma or equivalent
2-3 years of proven customer support experience
Strong problem-solving skills with a figure it out mindset.
Ability to work independently and take initiative.
Strong phone and email communication skills with active listening and clear problem resolution.
Familiarity with CRM systems ServiceChannel experience is a plus.
Ability to adapt to different customer communication styles and de-escalate tense situations.
Excellent multitasking prioritization and time-management skills.
Working knowledge of Microsoft Excel and ability to quickly learn new software.
Bilingual a plus
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Medical
Dental
Vision
PTO
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Emily Longsworth
Emily Longsworth is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!