Customer Service Representative
Job Description
Our client in Dallas, Texas is currently seeking a Customer Service Representative for a contract-to-hire position.
Company Profile:
- Environmental Services
- Established for over 20 years
- Position is based in the office
Customer Service Representative Role:
- Manage customer inquiries, find proactive solutions, and ensure overall customer satisfaction
- Respond to customer queries via phone and email with professionalism and efficiency
- Identify customer concerns, assess their needs, and offer appropriate solutions
- Resolve issues promptly and keep customers informed throughout the process
- Document interactions and solutions in the CRM system for accurate tracking
- Collaborate with internal and external teams for seamless service delivery and issue resolution
- Utilize strong problem-solving skills to address challenges independently, escalating when necessary
- Generate reports and monitor cases for timely follow-ups and ensure customer satisfaction
- Support field employees by managing logistics, shipping materials, and supplies to stores and drivers
Customer Service Representative Profile
- High school diploma or equivalent
- 2-3 years of demonstrated customer support experience
- Strong problem-solving skills with a proactive mindset
- Ability to work independently and take initiative
- Effective phone and email communication skills with active listening and clear problem resolution
- Familiarity with CRM systems, experience with ServiceChannel is a plus
- Adaptability to different customer communication styles and de-escalation of tense situations
- Excellent multitasking, prioritization, and time-management abilities
- Proficiency in Microsoft Excel and quick learner of new software
- Bilingual proficiency is an advantage
Features and Benefits while On Contract:
- Comprehensive benefit plan beyond standard staffing agency offerings
- Paid Time Off on an accrual basis
- Weekly direct deposit
Features and Benefits of Client:
- Medical coverage
- Dental benefits
- Vision care
- Paid Time Off
Job Requirements
CSR
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Emily Adamson
Emily Adamson is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!