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Customer Service Representative / Warranty Service Representative

Tomball, TX 77375

Posted: 04/04/2019 Employment Type: Contract Industry: Customer Service Job Number: 14039 Pay Rate: 16.00

Great opportunity to work for an outstanding company in Tomball, TX as a Customer Service Representative / Warranty Service Representative on a contract to possible hire basis.

Company Profile:
Leader in helping homeowners make their home more beautiful
Company where hard work and great performance are recognized
Casual work environment and dress code
Great team environment

Customer Service Representative / Warranty Service Representative Role:
The Customer Service Representative / Warranty Service Representative will work closely with the Warranty and Services department.
Speak with customers, answer questions and provide information regarding scheduling, services, warranties, reimbursements, ordering, and permits
Handle warranty and service related questions
Provide excellent customer service with a warm, friendly and professional attitude
Schedule installation/service appointments for the technicians and installers
Assist with verifying orders are in and ready to be delivered

Customer Service Representative / Warranty Service Representative Background Profile:
High School diploma or equivalent
5+ years customer service experience – speaking over the phone directly with customers
2+ years working in the home building industry or a home service industry
1+ years customer service experience working with warranties/services speaking with homeowners
Experience with scheduling/dispatching of service technicians
Experience working in Windows and Doors industry a plus
The ideal candidate will have strong organizational and attention to detail skills, along with outstanding customer service skills.
Ability to provide professional and courteous service to each customer
Familiar with Houston and surrounding area
Desire to work in a fast-paced environment 
Strong computer skills – MS Office Suite
Quick learner, reliable and ability to work in a digital environment (paperless)

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Medical, Dental and Vision
Paid Time Off (PTO)
401K with a match

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Esmeralda Guzman

Esmeralda Guzman joined Frontline Source Group as a Recruiter for contract positions. She quickly rose in the company to staffing for contract, temp-to-hire and direct hire positions as well as earning her Certified Staffing Professional (CSP) designation. She is noted by her candidates for being focused and having a positive attitude. Esmeralda is willing to put in the long hours and commitment to sourcing the best talent in the industry! She invites both candidates and clients to contact her by phone, text or email any time of the day.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, Esmeralda invites you to contact her below.

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