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Customer Service Representative / Leasing Agent

Irving, TX 75063

Posted: 08/31/2018 Employment Type: Contract Industry: Customer Service Job Number: 13515 Pay Rate: 14.00

Do you want to work for an outstanding company who appreciates their employees, offers excellent benefits and casual dress code, has a phenomenal work environment, and tenured staff?   Do you have a passion for helping others and providing quality customer service? Our busy and growing client located in Irving, TX  has an immediate need to fill multiple customer service positions.   This is a great opportunity to move your career to the next level!

$14/hr with the opportunity to earn a great monthly bonus!   This is a contract to hire position and candidates are typically converted in 3 months!

Company Profile:
Global technology company serving the real estate industry

Customer Service Representative / Leasing Agent Role:
The Customer Service Representative / Leasing Agent is responsible for answering inbound calls in a professional, warm and engaging manner.
Provide specific and detailed information about properties and engage the caller to want to schedule a visit to the property.
Answer inbound calls from prospective residents, clients, and residents living in apartment communities throughout the US
Responsible for handling customer inquiries via email and chat
Responsible for maintaining a high level of professionalism, dependability, availability and flexibility
Receive, take, and handle service requests and work order calls
Process payments and handle billing inquiries
Represent client properties in a professional and positive manner

Customer Service Representative / Leasing Agent Background Profile:
High School diploma or equivalent
2+ years of customer service experience
Flexibility to work any of the 3 schedules: 10-7, 11-8, or 12-9 shift with rotating consecutive days off
First 3 weeks is training, 8-5 Monday – Friday  - required – cannot miss any days
Excellent job stability – no job hoppers
Leasing agent experience a plus but not required
Will consider strong candidates with a retail or restaurant background
Exceptional communication/phone skills required – professional and articulate phone voice
The ideal candidate will be outgoing, with a dynamic personality and exceptional communication skills, with the ability to engage others and gain their interest in the property they are sharing with them.
Ability to effectively and persuasively lead a conversation – must love building relationships over the phone
Strong problem-solving skills and exceptional organizational skills
Great attitude and the ability to work in a fast-paced environment, multitask and prioritize
Self-starter and strong determination to be successful

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Amazing benefits including:
Excellent medical coverage covered at 100% for employees
Ability to request schedule changes based on performance
Opportunity to earn monthly bonus!
15 days PTO/yr once a full-time employee
Opportunity to be promoted to higher level CSR positions and annual increases with reviews!
401K

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Kelbie Gehm

Kelbie Gehm graduated with her Bachelor’s from Texas A&M University. She joined Frontline Source Group as a Talent Executive, and has definitely found great success in the staffing industry. Her key strength is in open communication with her candidates. Kelbie makes sure that her candidates know where they stand throughout the interview process, and will be available to answer your questions as they arise. Connect with Kelbie to find your next opportunity!

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Kelbie directly below. 

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