Customer Success Representative
Job Description
Company Profile:
Industry leader in Expense management solutions for fleets
Fuel and maintenance fleet solutions
Entreprenurial culture
Customer Success Representative Role:
The Customer Success Representative will ensure clients have a seamless, solutions-driven experience every step of the way
Serve as the primary point of contact for customer inquiries, offering prompt, clear, and helpful responses
Maintain detailed records of customer interactions and updates using Salesforce or a similar CRM system
Build trusted relationships with customers by understanding their needs, providing strategic guidance, and proactively addressing concerns
Collaborate closely with internal teams to resolve issues, streamline communication, and advocate for customer needs
Identify upsell or cross-sell opportunities by understanding the customer’s journey and introducing relevant products or services
Anticipate challenges before they arise, troubleshoot effectively, and follow through to ensure resolution
Continuously look for ways to improve processes, enhance service quality, and contribute to customer satisfaction initiatives
Customer Success Representative Background Profile:
Bachelor’s or Associate’s degree a plus
Excellent written and verbal communication skills with a professional yet personable tone
Comfortable using technology—experience with CRMs like Salesforce and Excel preferred
Strong typing skills and attention to detail
Able to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
Naturally curious, eager to learn, and quick to adapt to new challenges
Reliable, self-motivated, and takes initiative without waiting to be asked
Known for staying organized, thinking ahead, and helping teams run smoothly
Features and Benefits of Client:
Dental, Life, Medical, Paid Time Off, Retirement, Vision
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Emily Adamson
Emily Longsworth is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!