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Customer Service / Patient Advocate

Austin, TX 78748

Posted: 05/21/2019 Employment Type: Contract Industry: Customer Service Job Number: 14220 Pay Rate: 15.00
Customer Service / Patient Advocate
Our client, located in South Austin, TX, is in need of a Customer Service / Patient Advocate for a contract to possible hire opportunity. 

Company Profile:
Award-winning faith based company and leading provider of innovative solutions in healthcare professional services.

The Customer Service / Patient Advocate Role:
The main purpose of this role is to take inbound calls from clients who are having trouble paying their medical bills. 
Your responsibility is to take all of the pertinent details from the client so that you can be negotiated with the insurance company. 
Will process and manage member cases and accounts generated daily from inbound calls and emails. 
Will work with clients, medical providers, and others in the healthcare field to navigate the healthcare system locating answers and data for a range of client’ s needs.
Will handle difficult and sensitive situations
Handles and manages a personal caseload
Receives daily inbound calls from members to open and work cases with a diverse level of complexity and length to completion
Makes daily outbound calls to patients and healthcare providers
Negotiates and mediates equitable solutions to out-of-pocket medical bills via phone and emails with the patient and their provider(s)
Conducts deep-level problem solving on a wide variety of healthcare-related issues and topics to reach and communicate solutions in a timely manner
Work with internal and external solution databases and web-based outlets to discover answers to member’ s questions and information requests
Work daily with members from various education and socioeconomic backgrounds to recognize and execute solutions based on member’ s requests and needs
Understand and keep up-to-date with a variety of new and existing healthcare regulations and laws including insurance practices, Medicare, Medicaid, the Affordable Care Act and more.
Access and contribute to a growing solutions database
Delivers results to patients and providers in a clear, concise manner

The Customer Service / Patient Advocate Background Profile:
The ideal candidate is looking for a case management-style position in a growing healthcare company. 
High school diploma
At least 1-2 years of healthcare, insurance, pharmacy or related experience
At least 1-2 years of experience with Call Center, Customer Service functions
Bilingual in Spanish would be ideal for this role, but is not required
Experience with CRM system (SalesForce experience is a plus) is preferred
HIPAA and Protected Health Information knowledge is preferred
Account management or case management experience is highly preferred

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Full Time Employees include Medical-Humana, Samaritan Ministries Healthcare Sharing, or Sedera Health, Dental, Vision, Life Insurance, Aflac, HSA, and a 401k plan after 90 days of employment.
They also pay an amount toward employee lunches through LunchDrop. All but the 401k are available after 60 days of employment.

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Heavy Calls

Kate Campbell

Kate Campbell works with Frontline Source Group as an Executive Recruiter, she runs a full desk working with clients and candidates. Kate’s diverse background provides a unique perspective, she has exposure working in Administrative, Technology, IT, Executive Level, Accounting & Finance, Engineering, and Human Resources.  Kate is focused in Texas which enables her to understand the competitive job market across the state.  Her relationship building skills, dedication to our clients and candidates ensures all parties needs are being met and exceeded. Contact her today to help you achieve your needs! 

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