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Customer Service / Lead Management Representative

Houston, TX 77043

Posted: 05/14/2019 Employment Type: Contract Industry: Customer Service Job Number: 14200
Customer Service Representative / Lead Manager
Do you have call center experience where you were making a high amount of outbound calls? This is a fantastic opportunity to work in an office environment calling on leads and working with the sales department. This is a Contract position in Houston, TX that is scheduled to last through the summer. 

Company Profile:
National recognized pool builder is seeking a Customer Service Representative for a contract opportunity. This company is known as one of the very best in the industry, and they are looking for great talent to add to their team for approximately 3 to 4 months.

Sales Activities: 
The Customer Service Representative will make initial contact on all sales leads (received via phone, internet, referrals, etc.), goal to convert to first time appointments.
Respond to customer questions and promote / set up the appointment for the Sales Design Consultant.
Review / update all Design Consultants’ calendars and assign appropriate appointments with prospective customers.
Provide Sales Staff with necessary contact information for prospective customer
The Customer Service Representative will follow up on all appointments and leads (typically phone calls that are reported to the Sales General Manager daily)
Review all current activity with management such as outstanding appointments and customer feedback and follow through with appropriate action.

Sales Administration / Support: 
Maintain database integrity while entering all contact information into SalesLogix and reviewing SalesLogix lead database for duplication of leads.

Background Profile: 
Two to three years of related experience. Must have high volume OUTBOUND call center experience.
High School Diploma 
Excellent customer service, communication and telephone skills, and a strong attention to detail, good organization skills.
Sales experience and knowledge of selling and closing techniques, database / contact management proficiency.
Excel experience; candidates who have worked with Pivot tables would be ideal
Internal Reporting and communication: Sales Staff to schedule appointments and discuss sales opportunities; Management – updates on appointments scheduled and necessary reports.
External Communication: Customers and potential Customers via phone, email, and in person to introduce the company and persuade to meet with a Design Consultant.

Work Hours: 
Work hours are up to 40 hours per week except for their peak season which usually runs from May through September. During peak season, 50 hours per week can be required. Candidates must be able to work a flexible schedule, including a schedule until 9: 00 pm and weekends. Normal weekend hours range from 10: 00 to 6: 00.

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Feathers and Benefits of Client:
Small office environment. This is NOT a call center.
Lots of warm leads are available.
2 to 4 month opportunity, with an opportunity to be selected for contract to hire opportunity
Some availability for overtime hours during peak season
Amazing team atmosphere

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
lead generation, lead management, call center, customer service

Lindsey Davidson

Lindsey Davidson graduated from Stephen F. Austin State University with her Bachelor’s in Business Communications/Corporate Education before joining Frontline Source Group as a Talent Executive. Lindsey’s priority when working with a candidate is to listen to what they value, and work to find a position that is a match for both skill set and company culture. She will be your partner throughout the job search to identify the next step in your career. Connect with her today to learn about available openings!

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Lindsey directly below. 

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