Client Support Specialist

Dallas, TX 75234

Posted: 04/24/2024 Employment Type: Direct Hire Industry: Administrative, Customer Service Job Number: 18861 Pay Rate: 65,000

Job Description

Client Support Specialist
Our client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis. 

Company Profile: 
Healthcare Industry
Team Culture

Client Support Specialist Role: 
As a Client Support Specialist, you will be responsible for various client-related tasks, including report generation, communication with Business Development, client follow-up, and project management. You will collaborate closely with internal teams to meet client needs and drive business growth.
Generate reports and analyze data using Power Bi and Excel
Support Business Development in managing new, existing, and potential clients
Handle follow-up requirements from Business Development discussions and meetings
Proactively schedule monthly requirements with each client, such as reports and agendas
Update project management software with client communications, deliverables, and requests
Track deliverables and meet deadlines
Assist with client collection analysis, exclusions, and special projects
Follow through on client requests in a timely manner, utilizing internal partners as needed
Run and review client analytics to identify areas of success and opportunities for improvement
Create communication opportunities to assist Client Services with client outreach
Stay updated on potential new clients and track progress in project management software
Streamline new client onboarding process and hand-off from Business Development
Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance
Communicate proactively on any issues or challenges related to Business Development or client meetings

Client Support Specialist Background Profile:
Bachelor's Degree preferred but not required
2+ years of experience in sales support or client support with strong analytics background
Proficiency in Excel, Power Bi, and project management software
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to analyze data and generate meaningful insights
Proactive and self-motivated approach to work
Previous experience in a similar role is an advantage

Features and Benefits: 
Medical, Dental, Vision
Paid Time off and holiday pay

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Job Requirements

client services, sales support, customer support representative

Meet Your Recruiter

Emily Longsworth

Emily Longsworth is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding.  She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!

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About Dallas, TX

Unlock your potential in the vibrant job market of the Dallas-Fort Worth metroplex! This bustling region in the great state of Texas boasts a perfect blend of southern charm and big-city opportunities. Dive into a dynamic career scene with access to renowned landmarks like the Dallas Arboretum and Botanical Garden, exquisite cuisine from Tex-Mex to BBQ, and cultural hotspots such as the Dallas Museum of Art and the AT&T Performing Arts Center. Cheer for the Dallas Cowboys at the AT&T Stadium or enjoy the outdoors at White Rock Lake. Discover why Dallas is the ultimate destination for growth, opportunity, and a fulfilling career journey. Explore our job listings today and embark on a new chapter in this captivating city!