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Client Operations Manager
Dallas, TX 75226 US
Job Description
Our client in Dallas, TX has an immediate need for a Client Operations Manager on a contract to hire basis.
Company Profile:
Technology Industry
Tenured Team
Does your resume really present you as the best qualified candidate for the job? Put your voice out there too! We invite you to share your story and complete a quick video interview that will be done in less than 3 minutes. Please follow this link: http://interview.deephire.com/wxg
Client Operations Manager Role:
Client Operations Manager is responsible for coaching and leading a team of 15 operations specialists who interact with clients mostly via chat.
The Operations Manager will oversee daily operations, develop strategies to meet KPIs, develop Team Leaders and Agents, manage staffing levels, and collaborate with customers to ensure positive experiences.
Manage operations to provide an optimal customer experience, manage customer complaint resolution and meet/exceed KPIs including service metrics, budget, turnover targets, quality scores, schedule adherence and employee satisfaction ratings.
Manage talent through individual career development, succession planning and coaching/performance management.
Leverage data, technology and team feedback to identify and implement solutions that improve external and internal customer experiences.
Build defined strategies to achieve key business outcomes, customer retention, and service excellence.
Drive strategies to create an inclusive approach to hiring, onboarding and career progression, coordinating efforts with department leaders to ensure an organized and thoughtful plan for filling positions.
Maintain communication of openings and partner with managers and HR to facilitate an efficient hiring process with qualified candidates.
Develop and implement continuous improvement ideas, evaluate operational impacts, and develop appropriate recommendations. Be accountable for efficiency projects and leading change management initiatives.
Stay current on industry trends, innovations and dynamics as well as contact center standard methodologies.
Complies with all policies and standards.
Client Operations Manager Background Profile:
Bachelors Degree preferred
Must have experience as a Manager or Supervisor leading a similar size team
At least 5 years of experience leading varied teams in sales and /or operations
Expert knowledge of service-related operations
Professional knowledge of contact center technology / data measures
Inclusive people leadership skills, including hiring and developing talent and coaching at all levels
Ability to influence a broad range of audiences
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.
Features and Benefits of Client:
Medical, dental, and vision insurance
Voluntary Short-Term Disability
401K with dollar for dollar match up to 6% and immediate vesting
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Meet Your Recruiter
Madison Bowdy
Madison is a graduate of Texas State University with a degree in Business Management and Human Resources, and works with Frontline Source Group as a Talent Executive. She has handled staffing in a wide range of customer service, administrative, human resources, grocery, finance, and marketing. Working nationwide allows Madison to help candidates find the right opportunity and be in the most competitive position when interviewing.
Connect with her today to start your search!
Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Madison directly below.