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Client Care Center Director
800 W Bethel Rd Suite 100 Coppell, TX 75019 | Direct Hire
Our Coppell, TX client is on the hunt for a Client Care Center Director to join their team on a direct hire basis. This is a great opportunity to join a growing team and make a real impact.
Manufacturing organization with a growing footprint in DFW
Over 20 years in business with an expanding global market
Client Care Center Director Role:
Develop new call center operations strategies by performing performance reviews, planning employee hiring initiatives, exploring recent technologies, reviewing productivity/quality, and managing client standards.
Developing client interaction and voice response systems during out of office operations.
Strive to improve the call center by reducing risk, creating action plans, training, and active coaching through ongoing reviews and appraisals.
Assist in HR activities including hiring, orientation, training, counseling, disciplining, and scheduling employees within the call center.
Client Care Center Director Background Profile:
Bachelor’ s degree
5+ years of Senior Level call center experience
Skilled in employee communication
A team-based mentality
Intermediate/Advanced MS Office Skills (Excel, Word, Outlook, PowerPoint)
Features and Benefits:
Medical, Dental and Vision insurance
Employee only insurance - $100/mth
Life Insurance, STD/LTD – paid by employer
401K with match
11 paid holidays
2 weeks PTO
8 hours awarded yearly for volunteer time in your community
Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.