Call Center Manager

Dallas, TX 75244

Posted: 03/19/2024 Employment Type: Direct Hire Industry: Other Job Number: 18782 Pay Rate: 75,000

Job Description

Call Center Manager
Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. 

Company Profile: 
Healthcare Industry
Team Culture

Call Center Manager Role:
The Call Center Manager will play a critical part in ensuring smooth operations, reviewing analytics, and translating data into actionable recovery operations. Your ability to juggle multiple deadlines and adapt to changing priorities will be key.
Identify and implement workflow improvements
Develop innovative ideas to boost productivity
Monitor workflow anomalies and resolve them promptly
Review analytics to drive operational efficiency
Manage case recoveries and close cases to achieve daily KPIs
Partner with leadership to address problems and anomalies
Coach and mentor team members to overcome obstacles
Create a positive environment to drive team and individual success
Run reports in Excel and Power Bi to analyze data and identify trends
Coordinate operations to ensure efficiency and productivity
Collaborate with the President to keep them informed of key metrics
Perform other duties as assigned

Call Center Manager Background Profile:
Bachelors Degree preferred but not required
3+ years of experience in call center management
Expertise in Excel and Power Bi
Strong business acumen and attention to detail
Experience in a fast-paced call center environment
Medical or healthcare knowledge preferred
Collections, data, and supervisory experience required
Degree plus certification preferred

Features and Benefits: 
Medical, Dental, Vision
Paid Time off and holiday pay

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Job Requirements

Call Center manager

Meet Your Recruiter

Lindsey Davidson

Lindsey Davidson is a graduate of Stephen F. Austin State University and has been with Frontline Source Group for over 5 years as an Executive Recruiter. Lindsey specializes in the Health, Safety, and Environmental (HSE) sector, specifically with the following: HSE Director, HSE Manager, Quality & Safety Managers HSE Specialist, HSQE, HSEQ, HSEQ Management and Analysts. Working with these professionals nationwide in varying industries has allowed her a true understanding of the market with real-time data.

Lindsey represents the top 20% professionals, and knows how to present her candidates’ with a competitive approach to land them their next career move. Whether you are searching for your next opportunity or if you need to locate top-quality HSE talent, Lindsey will be dedicated to your search!

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