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Call Center Manager
5156 Southridge Parkway, Ste 110-120 College Park, GA 30349
Call Center Manager
Our College Park, GA client is looking to add a Call Center Manager to join their team on a direct hire basis.
Ecommerce Adult Retailer
Call Center Manager Role:
The Call Center Manager is responsible for developing a team of agents to support the US operations of our business via phone, email, social media, and online chat.
Ability to lead and build a team including sourcing, recruiting and interviewing call center agents along with scheduling, training and workflow management
Prepare reports both weekly, monthly and yearly
Provide mentoring, feedback and coaching to agents through call monitoring and observation to ensure quality service is provided at all times
Manage HR and attendance issues as they arise
Adhere to and implement policy and procedures set by corporate
Oversee returns and handle escalations as needed
Complete performance appraisals
Ability to travel Internationally
Other duties as assigned
Call Center Manager Background Profile:
Degree preferred but not required
At least 2+ year’ s experience as a call center manager with experience developing a team
Must have or be able to obtain a Passport immediately (Training in the UK)
Ability to work on Saturday’ s as needed
Ability to build strong teams
Must be a self-starter
E-Commerce Experience a plus
Features and Benefits:
Bonus opportunities available
Fun and busy corporate culture
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Lindsey Davidson graduated from Stephen F. Austin State University with her Bachelor’s in Business Communications/Corporate Education before joining Frontline Source Group as a Talent Executive. Lindsey’s priority when working with a candidate is to listen to what they value, and work to find a position that is a match for both skill set and company culture. She will be your partner throughout the job search to identify the next step in your career. Connect with her today to learn about available openings!
Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Lindsey directly below.