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Bilingual Customer Service Representative

Centennial, CO 80112

Posted: 07/16/2019 Employment Type: Contract Industry: Customer Service Job Number: 14332

Bilingual Customer Service Representative
GREAT opportunity to join a well-established and growing company.   My client in Denver, CO is looking to hire a Bilingual Customer Service Representatives/ Order Services on a contract to hire basis.   

Company Profile:
Family Owned Business
Provide cable management solutions 
Offers a truly unique friendly and happy work environment with great people 

Bilingual Customer Service Representative/ Order Services Role: 
The bilingual customer service representative will be responsible for inbound and outbound calls from customers to discuss product information and process orders. 
Inbound and outbound call  
Make some Outbound calls in support of ongoing marketing strategies (new product intro, survey, and order follow-up, etc.)
Support the sales staff as needed
Responsible for taking care of first inquiries, whether inbound calls or emails
Responsible for taking orders while up-selling whenever possible
Update customers on order status (supporting Order Department if needed)
Enter and verify customer information in database
Maintain and monitor international accounts and involving the sales department as needed
Responsible for transferring difficult and/or large inquiries, to the sales department according to assigned territories as well as projects Sales staff already has in progress
Must meet and agree to be measured on quarterly quotas of call accuracy, content, volume, etc.

Bilingual Customer Service Representative/ Order Services Profile:
HS Diploma Required 
2+ years of Customer Service / Call center experience 
Must be fluent in Spanish
Experience with CRM / ACT preferred 
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Excellent phone presence 
Strong MS Office Skills (Word, Excel, Outlook)

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Medical/Dental/ Vision
4 weeks PTO after 1 year 
Quarterly Bonus 

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
 


 
Sales, data entry, order entry, product management

Emily Longsworth

Emily Longsworth works with Frontline Source Group as a Talent Executive who specializes in full-desk recruitment for clients and candidates across the country. Working nationwide allows her to truly understand what the job market is like, and she knows how to present her candidates’ skills to be in the most competitive position going into interviews. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search! Connect with her today for more info.

Our process is designed to save you time. There’s no need to come in to register. All you need to do is submit your resume through the “Search Jobs” link or the “Upload Resume” link. If you are a fit for this role, and have additional questions, please reach out to Emily directly below. 

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