Bilingual Administrative Customer Support Representative

Dallas, TX 75247

Posted: 01/25/2024 Employment Type: Direct Hire Industry: Administrative, Customer Service Job Number: 18650 Pay Rate: 48,000

Job Description

Our client in Dallas, TX has an immediate need for a Bilingual Administrative Customer Support Representative on a direct hire basis. 

Company Profile:
Well established organization
Family owned

Bilingual Administrative Customer Support Representative Role:
In this role, you will get to work on a variety of tasks and learn more about the high-end designer furniture industry! This is a customer support / administrative role.
You will be responsible for answering the phones in a friendly and professional manner, as well as assisting customers over the phone and occasionally in person with their orders.
Responsible for handling purchase orders and entering the order information.
Responsible for checking stock as needed for customers or company employees.
Work closely with the internal team and the sales team to ensure correct orders and timely deliveries.
Communicate with sales team on delivery dates, delays, issues, etc.
Keeping records of customer interactions, transactions, comments, and complaints.
Ability to learn client products inside and out so that you can answer customer questions.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Acknowledging and resolving customer complaints.
Filing, copying and miscellaneous administrative responsibilities.

Bilingual Administrative Customer Support Representative Background Profile:
High School diploma or equivalent
The ideal candidate will have 3+ years of excellent customer service and administrative experience, with a high attention to detail and high sense of urgency.
Each day will be different and therefore the ideal candidate needs to be flexible and recognize that each day will offer new and unique challenges.
The desire and ability to offer and provide superior customer service and communication at all times.
Excellent verbal and written communication skills 
Strong computer skills and ability to learn new systems
MS Office Suite
Bilingual – Spanish
Desire to work in a small office environment with a handful of employees

Features and Benefits of Client:
PTO – 2 weeks
Medical insurance – Employer pays 80% - 90% depending on the plan selected
Paid holidays
90 day waiting period
Casual, friendly work environment

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Job Requirements

orders, purchase order, inventory, customer service, phones, inquiries, order tracking

Meet Your Recruiter

Colette Reinhardt

I am a Staffing Account Executive with over 8 years of experience at Frontline Source Group.  I am focused on building lasting relationships with clients by supporting them in their need to find top talent in a tight market.  I enjoy the personal connection with each client, getting to know them, understanding their positions, and helping them find top talent for their organization from a cultural fit as well as a skill fit.  I want every client I work with to feel that they have 100% of my attention and time, and that level of customer service is what I strive for daily.

At Frontline Source Group™, we specialize in providing high-quality temporary, temp-to-hire, and direct placement candidates in Technology/IT, Accounting, Finance, Administrative, Customer Service, Human Resources, Engineering and Oil & Gas.


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