Client Support Specialist
Job Description
Company Profile:
Our client is a leading international technology company dedicated to delivering exceptional solutions to a global customer base. The company has earned recognition for its high-performance culture, client-centric approach, and flexible, modern work environment.
Client Support Specialist Role:
As a Client Support Specialist, you will provide world-class client service and act as the primary point of contact for client inquiries, orders, and warranty cases.
Delivering outstanding client support to U.S.-based clients
Managing client orders, inquiries, and warranty cases efficiently while maintaining high satisfaction levels
Mastering internal sales platforms and back-office tools to administer orders and process warranty cases
Communicating effectively with partners, internal teams, and clients to ensure smooth daily operations
Organizing and prioritizing tasks to meet deadlines and achieve operational goals
Proactively following up with internal teams, partners, and clients to ensure tasks are completed and objectives are achieved
This Client Support Specialist role will allow you to leverage your bilingual Spanish/English skills while working independently and as part of a collaborative team. You will become an essential part of client-facing operations, handling complex inquiries and providing actionable solutions
Client Support Specialist Background Profile:
Fully fluent Spanish speaker with professional English proficiency highly preferred
2+ years of client-facing experience, preferably in international or multicultural environments
B2B experience pref
Proficient in Microsoft Outlook or similar productivity tools
Strong organizational skills and ability to work independently while maintaining a proactive approach
Associate degree or higher preferred
Interest in IT is a plus
Willingness to travel internationally when required
Features and Benefits:
Medical, Dental, Vision, PTO
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Jessica Payne
Jessica has been a proud member of the Frontline family for 10+ years. She specializes in building partnerships with our clients, establishing a proven track record in placing qualified individuals in a professional setting. These settings include but are not limited to Marketing, Accounting, Finance, Revenue Cycle, Dental, HSE, Administration, Legal, HR, and Information Technology. She takes pride in building long-lasting relationships by focusing on industry knowledge, as well as timely and efficient communication.