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Account Manager / Customer Service Specialist

Grapevine, TX 76051

Posted: 09/12/2019 Employment Type: Direct Hire Industry: Customer Service Job Number: 14494 Pay Rate: 35,000

Account Manager / Customer Service Specialist
Our busy and growing client located in Grapevine, TX has a need for an Account Manager / Customer Service Specialist on Direct Hire Basis. 

Company Profile:
Ecommerce
Fashion/Apparel
Family/Team Atmosphere

Account Manager / Customer Service Specialist
The Account Manager / Customer Service Specialist will develop and maintain a knowledge base of our products as well as assist customers with processing orders. 
Receive calls and handle customer inquiries as well as troubleshoot product issues or concerns
Ensures accuracy of re-orders, verify customer account status, enter order information, monitor inventory and ensure timely shipment of orders.
Update and maintain customer records 
Assist Accounting Team by contacting past due accounts, addressing invoice issues and accepting payments on accounts.
Perform other duties as requested and required.

Account Manager / Customer Service Specialist
High School Diploma or Equivalent
At least 1-2 years of experience in customer service, sales, or other related fields in a call center environment
Previous experience in online chat support is highly preferred
Excellent communication and basic computer skills
Deadline and detail-oriented, able to thrive in a fast-paced environment
Ability to resolve issues and listen to customer concerns

Features and Benefits:
Medical, Dental, Vision
Life Insurance- Basic and Voluntary
Disability Insurance- STD, LTD

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
account manager, client services rep, customer service specialist

Nova Davis

Nova Davis is a Talent Executive with Frontline Source Group who specializes in full-desk recruitment. Because she works with both clients and candidates, Nova strives to find the perfect match for everyone involved. Nova’s passion is helping people and making a difference in their lives, which is right in line with finding new work opportunities for top quality people! The feedback from her candidates and clients mention her professionalism, positive personality and that she keeps in contact to make the employment transition seamless. Connect with her today to start your search.

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