Call Center Representative
Job Description
Company Profile:
Cutting edge dermatology practice
In business over 20 years
Medical and Cosmetic
Off at 3pm on Friday
Call Center Representative Role:
The Call Center Representative will provide excellent customer services by responding to telephone calls, emails, and inquiries in a timely manner
Schedule appointments for patients either by phone when they call in or via email for multiple providers
Register new patient (demographics, contact info, and insurance info) and update existing patients into Practice Management System
Documents all relevant conversations in EMR related to planned care, patient questions/concerns or follow up forwarding to provider or clinical team if medically related
Ask appropriate information to route calls to the appropriate person
Gathers appropriate information needed to verify insurance
Identifies insurance plans contacted with different providers in the group
Performs short evaluation of the patient situation to estimate severity and urgency of problem, and directs the call as necessary or helps patient find solutions
Verifies insurance for next day or same day appointments
Explains different skin care products sold in our office
Explains monthly specials in our office
Call Center Representative Background Profile:
High school diploma or equivalent
Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.ÂÂ
Knowledge of customer service principles and techniques
Ability to communicate clearly with many different levels of staff
Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Opportunity to participate in an outstanding benefits package!
Medical, Dental, Vision, PTOÂÂ
Equal Opportunity Employer.  Candidates must be authorized to work in the United States without sponsorship.  The client cannot sponsor any visas.ÂÂ
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
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Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Shelly Hubble
Shelly Hubble stands as the control center of Frontline Source Group's operational excellence, boasting an impressive 20-year journey within the organization. As the Vice President of Operations, Shelly orchestrates the mechanisms that power our unparalleled customer service.
Shelly's career at Frontline Source Group began over 20 years ago, a testament to her unwavering dedication and commitment to the company's mission. Her ascent through the ranks mirrors her evolution as a guiding force within our organization.
In her current capacity, Shelly is at the forefront of steering our operational strategies, ensuring that our core values of "People. Process. Service." are ingrained in every facet of our offerings. Her visionary leadership is instrumental in propelling Frontline Source Group as the frontrunner in delivering top-tier talent across a wide range of industries.
Shelly's leadership is characterized by a forward-thinking approach. Her role extends beyond conventional operations, encapsulating a vision that propels Frontline Source Group as an industry leader in recruiting services throughout the United States.
Her pivotal role as VP of Operations continues to shape the very essence of our organization, underlining our commitment to unparalleled service, innovative processes, and, above all, our invaluable relationships with clients and candidates.