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Healthcare Claims / Customer Support Representative

Austin, Texas 78730 | Contract

Post Date: 05/23/2018 Job ID: 13258 Industry: Customer Service

We have an excellent opportunity for a Healthcare Claims / Customer Support Representative with our client in Austin, TX on a contract to possible hire basis.

Company Profile:
Leading provider of technology for the Optometry industry
Company focused on excellent customer service as well as taking great care of their employees

Healthcare Claims / Customer Support Representative Role:
In this role, you will have the opportunity to work with the company’ s clients and help them keep their workflow smooth while using their products. If you like to provide outstanding customer service and support, be a problem solver, and work with a sense of urgency, this job is for you!
The Healthcare Claims / Customer Support Representative will respond to and resolve incoming inquiries via phone and email on product content, functionality, policies and procedures, while maintaining expected service level commitment
Familiarity with how a claim works and able to explain and troubleshoot with new or existing clients
Manage account set up, maintenance and support
Responsible for training users on site functionality and services offered
Using multiple complex systems, track product issues, inquiries, and feedback
Following established procedures, analyze and process technical issues, including description, documentation, and follow up required
The Healthcare Claims / Customer Support Representative will make outbound calls as necessary to respond to and resolve customer issues, as well as based on project and daily requirements to meet established goals
Train website users on set up, use and functionality of the websites the company supports
Provide required reporting on a daily and monthly basis
Prepare, complete and accurate case management notes
Provide basic technical website and PC support to help customers use their products and services
In this role you will use Salesforce and other company tools to support customer issues, for reporting, documentation and case management

Healthcare Claims / Customer Support Representative Background Profile:
The Healthcare Claims / Customer Support Representative will have a High School Diploma or equivalent
Working knowledge of MS Windows and use of the Internet, able to navigate with ease on PC using the internet
Ability to type 30+ wpm
2+ years’ experience in optometric or ophthalmic practice preferred, however experience in the healthcare/medical field somewhere is required
Claims experience and knowledge of insurance billing practices
Knowledge of spectacle lenses, contact lenses, and frames is a plus
Practice management software experience preferred
The Healthcare Claims / Customer Support Representative will have 2+ years’ experience (Customer Service, Customer Relations, Call Center)
Experience with Salesforce is preferred
MS Office Suite
Customer facing experience required
Excellent verbal and written communication skills, along with excellent listening skills
Must enjoy interacting with others by phone as well as in person
Multi task oriented, with excellent analytical and problem solving skills
Detail oriented with a high degree of accuracy
Team player with flexibility to adapt in a fast paced, busy environment
Ability to work a flexible schedule, ranging from 8 am – 7 pm eastern time

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Great benefits package
Fully stocked kitchen (food and beverages)
Monthly employee appreciation celebrations
Beautiful, scenic location

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
insurance industry, optometry industry, csr, call center, salesforce

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