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Customer Service Representative

Irving, Texas 75038 | Contract

Post Date: 03/23/2018 Job ID: 13102 Industry: Customer Service Pay Rate: 16

Customer Service Representative
Busy and growing client located in Irving, TX has an immediate need for a Customer Service Representative on a contract to possible hire basis.   They may consider direct hire in the event the qualified candidate is employed.

Company Profile:
Safety, Security Education
Team/Family Environment
Excellent Benefits Package

Customer Service Representative Role:
Provide top notch customer service center in order to grow business and help enhance client retention.
Provide phone and sales support to help build brand awareness, product sales, and program participation.
Actively offer, plan, schedule and run member onboarding appointments.
Understand and share information regarding all aspects of membership, products and services.
Resolve concerns quickly and effectively.
Maintain accurate member records for services and products of interest.
Participate it annual renewal activities.
Assist with preparation for conferences and/or tradeshows.
Provide general administrative support within the department as needed.

Customer Service Representative Background Profile:
2+ years of call center and/or customer service experience.
Excellent communication skills (written and oral) are a must.
Proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
BCBS Plan- Employer pays 100% of employee coverage depending on plan chosen
Dental/Vision/Life/AD&D/Supplemental Plans 
Retirement Plan
Holiday Pay- 8 Paid Days
Vacation- 2 weeks per year and increases with tenure

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.


 
Customer service, inbound and outbound calls, client relations, client services

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