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Customer Service Representative - Insurance

Brentwood, Tennessee 37027 | Contract

Post Date: 06/04/2018 Job ID: 13283 Industry: Customer Service Pay Rate: 17.00

Customer Service Representative - Insurance
Our client, located in Brentwood, TN, is in need of a Customer Service Representative - Insurance for a contract to possible hire opportunity. 

Company Profile:
Company that specializes in underwriting
Full time role: 8: 30 to 5: 00 Monday through Friday. Some overtime might be required.

Your Role:
The main purpose of this role is to provide customer service to agencies by reconciling, processing and investigating billing transactions and provide resolution of issues with internal and external customers.
Reconcile and invoice billing reports received from external customers 
Contacts external customers regarding any discrepancies found during reconciliation 
Provides quality checks on any billing reports sent to third party vendor for processing prior to being released to agents
Logs all billing reports in tracking log including errors made by third party vendor 
Provide certificates to external and internal customers 
Assist with simple coverage questions for internal and external customers
Answering phone inquiries and/or email inquiries 
Set up new and renewal policies in system 
Provides policies, endorsements and renewal endorsements at new business and renewal
Advise leadership of any problem accounts  
Ensures that all deadlines are met in accordance with the closing dates set by management. 

Background Profile:
High School diploma
1+ year of related experience
Previous experience in the insurance or underwriting industry
Strong Microsoft Office skills
Strong communication skills
Outstanding customer service experience
Strong mathematic skills including multiplication and division
Strong time management skills
Strong organizational skills
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings!   You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.

Features and Benefits of Client:
Casual work environment – jeans are ok everyday
Medical
Dental
Vision
Life Insurance
Short and Long-Term Insurance
401K with a 4% match
PTO- 18 days the first full year; 1 additional day for each year of employment

Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
 
customer service, excel, billing, insurance, underwritting

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