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Customer Service Supervisor / Call Center Supervisor

The Colony, Texas | Direct Hire

Post Date: 10/09/2017 Job ID: 12666 Industry: Customer Service Pay Rate: 50000

Customer Service Supervisor / Call Center Supervisor
Leading Healthcare client in The Colony, TX is looking for a Customer Service Supervisor / Call Center Supervisor on a Direct Hire basis.

Company Profile:
Company founded in 2008
Headquartered in Dallas, TX
Experts in customer support and employee benefits

Customer Service Supervisor / Call Center Supervisor  Role:
The Customer Service Supervisor / Call Center Supervisor will be responsible for assisting with day to day operations of the team as well as perform multiple duties within the Call Center and provide professional and dedicated service to our pharmacies, members, clients and internal and external teams. 
Answering calls and assist the team by addressing, questions, manage problem resolution related to pharmacy benefit, provider or claim issues
Provide accurate and timely information to internal and external customer in a professional, responsive and service oriented manner
Monitor pharmacy, member and agent calls for quality assurance
Monitor claims processing as necessary
Monitors operational processes and assists in problem solving strategies
Performs job related functions using independent judgment, excellent reasoning ability, and excellent communication skills
Share knowledge and train team members on work flows and job requirements
Expertise in creating and managing quality processes
Ability to maintain confidentiality and adhere to HIPAA requirements
Flexible, uses critical thinking skills and open to learning new ideas/skills
Other duties or special projects may be assigned as necessary

Customer Service Supervisor / Call Center Supervisor Background Profile:
Excellent communication skills
Strong quality knowledge with the ability to provide feedback, coaching and create documentation
Experience and knowledge of developing a world class-member focused quality program 
Team player with a positive attitude- Member focused
3 years minimum in proven leadership skills as lead and/or supervisor position
3 or more years’ telephone customer service experience in a related field
Experience and knowledge of pharmacy terminology, process of prior authorizations and claim processing
College degree a plus
Pharmacy Tech Certified helpful but not a must

Features and Benefits of Client:
Medical, dental, vision plans- Employer paid portion
401K Option
Opportunity to learn and grow within the company
 
Call center Supervisor, customer service supervisor

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