Customer Service Representative
Job Description
Our client located in Plano, TX needs a Customer Service Representative for a contract to possible hire opportunity.
Company Profile:
Multilocation
Specialty Clinic
Well Known
Customer Service Representative Role:
Answer high volume inbound calls promptly and courteously; 75-100 calls a day
Assist the callers with questions mostly related to schedules, medical records, prescription refills, website inquiries, jobs, and some payment questions
Work to resolve caller questions and concerns
Educate our patients about what services we provide
Determine the patients needs by practicing excellent communication skills
Adhere to call center metrics daily such as call score averages, average talk time, and customer feedback scores
Consistently and accurately document customer interactions with a high level of detail accuracy when appropriate
Customer Service Representative Background Profile:
High School Diploma
High volume inbound or outbound customer service is required
1-year experience working within the medical field would be ideal but not required
Familiarity with medical terminology would be highly preferred but not required
1-year experience with EMR Systems; Centricity would be ideal but not required
Steady work history
Looking for reliable, teachable employees who want to grow within a company
Ability to work Monday thru Friday from 8 am to 5 pm
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Health insurance
PTO plus
401 with match
Disability insurance
Health insurance
Life insurance
Tuition reimbursement
Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Emily Adamson
Emily Adamson is a graduate of Texas A&M University with over 5 years of staffing experience at Frontline Source Group as an Executive Recruiter with a focus on placing top Executive Assistants and Administrative Assistants. Her areas of staffing are not limited only to administrative but also her experience within the marketing sector is outstanding. She has specialization with in successful placements for titles such as Chief Marketing Office, CMO, Director of Marketing, Vice President of Marketing, Director of Brand Strategy, Brand Marketing Manger, Head of Marketing Strategy FinTech Growth Marketing, and Marketing Analyst. Working nationwide allows her to truly understand the job market, and how to present her candidates’ skills in the most competitive position going into interviews while also making sure her clients are getting the top 20% of talent available within the market. Whether you are searching for your next opportunity or if you need to locate top-quality talent, Emily will be dedicated to your search!