Customer Service Representative
Job Description
Company Profile:
Environmental Services
In business over 20 years
Fully In Office
Customer Service Representative Role:
The Customer Service Representative will be responsible for managing customer inquiries proactively finding solutions and ensuring overall customer satisfaction.
Respond to customer inquiries via phone and email maintaining professionalism and efficiency.
Identify customer concerns evaluate their needs and provide the most suitable resolutions.
Act quickly to resolve issues while keeping customers updated throughout the process.
Record interactions and solutions in the CRM system for accurate tracking.
Collaborate with internal and external teams to ensure smooth service delivery and problem resolution.
Utilize strong problem-solving skills to address challenges independently escalating when necessary.
Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction.
Assist field employees as needed including managing logistics shipping materials and supplies to stores and drivers.
Customer Service Representative Profile
High school diploma or equivalent
2-3 years of proven customer support experience
Strong problem-solving skills with a figure it out mindset.
Ability to work independently and take initiative.
Strong phone and email communication skills with active listening and clear problem resolution.
Familiarity with CRM systems ServiceChannel experience is a plus.
Ability to adapt to different customer communication styles and de-escalate tense situations.
Excellent multitasking prioritization and time-management skills.
Working knowledge of Microsoft Excel and ability to quickly learn new software.
Bilingual a plus
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Medical
Dental
Vision
PTO
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Additional Information
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Meet Your Recruiter
Bill Kasko
Bill Kasko is President and CEO of Frontline Source Group, Inc which is headquartered in Dallas, Texas. Established in 2004 Frontline provides Contract, Direct Hire and Executive Search placements for Information Technology, Accounting/Finance, Oil/Gas, HR, Administrative/Clerical, Legal, Grocery, Aviation and C Level professional individuals. Frontline has grown from the original location in Dallas to 32 locations in the US. In 2007-2020 The Dallas Business Journal named Frontline the #1 Best Company to Work for and The Dallas Morning News Top 100 Places to work in 2014-2015.
In 2015, Bill was named Small Business CEO of the year in Dallas by the Dallas Morning News. Named to the Inc. 5000 in 2013, 2014, 2015, 2019, 2021 and 2022. Inc Best Workplaces in 2019, 2020 and 2021. Awarded #1 Best Staffing Firm to Work for by Staffing Industry Analysts 2014-2016 & 2020. Named finalist in The Best and Brightest Companies to Work For 2016. The SMU School of Business awarded the company the Dallas 100 award for being one of the fastest growing companies in Dallas 2008-2013 and 2019. 2008 the American Staffing Association Staffing Voice Award. Best of Staffing 2011 -2020 by CareerBuilder.com and Inavero based on reviews from Clients and Candidates. Bill also hosted the first all Employment Talk radio show weekly on CBS radio in Dallas and now hosts the popular podcast “People. Process. Service.” Prior to starting Frontline, Bill was the IT Division Director with Robert Half International and Sapphire Technologies.
Visit us at https://www.frontlinesourcegroup.com